Senior Customer Success Manager

Work Location: US, Remote

Description

Are you passionate about delivering value to customers, a self-starter and self-driven? If so, then LivePerson is looking for you!

LivePerson is currently seeking a Senior Customer Success Manager ​to join our Professional Services team based out Seattle.

What You Will Own?

  • End to end ownership and management of your CS team and enterprise accounts.
  • Account planning and forecasting for key accounts.
  • Support pre-sales and renewal activities to position customer success offerings and maximum value in services fit for customer needs.
  • Cross functional planning, collaboration and alignment with Marketing activities and events.
  • Cross functional planning, collaboration and alignment with Product to help define, prioritize and deliver key features for forward looking Product Roadmap. Create business cases/use cases to facilitate applicability for new Product/Features.
  • Conduct regularly scheduled account review meetings with team members and customers.
  • Serve as the escalation point and backup for any items within the account.

What You Need for Success?

  • 10+ years managing the SAAS software solutions within Enterprise client organizations.
  • A strategic leader who is also fearless about execution and not afraid to dig into details with the team.
  • Strong customer mindset and experience rolling out processes and programs.
  • Flexibility and adaptable - willingness to experiment and drive change, fail fast, learn and improve.
  • Influential leadership - ability to manage influence through persuasion, negotiation, and consensus building.
  • Demonstrated leadership, strong negotiation and conflict resolution skills.
  • Proficient understanding of LivePerson’s Products & Services as well as general web-based technologies.
  • Outstanding interpersonal, relationship building skills conducive to team collaboration.
  • Consistent track record of success and progressive achievement in career to date.
  • Well spoken, articulate and capable with business and technical writing & presentations.




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