The CDIS Shift Supervisor is a member of a multi-disciplinary team and coordinates day-to-day activities of the CDIS. The Shift Supervisor is responsible for providing and overseeing on-going crisis intervention, stabilization, coordination with community resources and case management services to mentally ill and/or chemically dependent adults experiencing a behavioral crisis and who are homeless. The shift supervisor provides direct administrative and clinical supervision to CDIS direct service staff, and will participate in and provide training to staff essential to ensure the safety of the CSC. The shift supervisor will ensure close coordination and collaboration with the Mobile Crisis Team (MCT) and the Crisis Diversion Facility staff. This position includes administrative duties associated with planning, hiring, and quality assurance/improvement.
MAJOR DUTIES AND RESPONSIBILITIES
- Assist the CDIS Project Manager in planning, implementation and coordination of CDIS services.
- Support and train CSC staff toward improved care standards and practice skills.
- Assure compliance with all relevant contract and procedure requirements.
- Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
- Provide individual supervision and consultation for team members.
- Conduct performance evaluations of clinical staff on scheduled basis and keep supporting documentation in confidential files.
- Coordinate with the MCT, CDF, other DESC programs and community providers to assure continuity of client care and successful transition of clients to long-term care providers as appropriate.
- Coordinate and participate in psychiatric consultation, clinical supervision, program meetings, and in-service training of CSC program staff; participate in clinical reviews and case conferences.
- Coordinate the schedule for each shift.
- Supervise and review team clinical documentation to assure that team members maintain current and complete clinical records, and that records comply with the agency's clinical accountability policies and procedures, relevant RSN policies and procedures, and local, state and federal requirements.
- Maintain familiarity with agency and mental health system policies and procedures and assure adherence to these procedures. Identify need, and advocate for, modification to procedures.
- Cooperate and problem solve with community providers, DESC programs, and other relevant entities.
- Maintain strong knowledge of DESC personnel policies, procedures, and collective bargaining agreement. Assure compliance with same.
- Provide building security as needed.
- Promote and maintain positive relationships with the surrounding neighborhood.
- Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.
- Other duties as assigned.
- Current Washington Department of Health minimum credential as an Agency Affiliated Counselor.
- Master's degree in a social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health.
- Meet minimum criteria as a Mental Health Professional as defined in current RCW & WAC.
- Be able to pass a Washington State Criminal background check.
- Minimum of 2 years full time experience delivering direct mental health and case management services to severely mentally ill adult population in a community setting.
- Possess the skills and attitude to provide sound clinical and administrative supervision.
- Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.
- Knowledge of Harm Reduction strategies.
- Strong working knowledge of DSM IV (and its successor).
- Strong knowledge of relevant community resources and methods for accessing them.
- Ability to work flexible hours as required by program and staffing needs.
- Ability to communicate and work effectively with staff from various backgrounds.
- Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
- Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
- Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington, preferred.
- Qualified to provide Department of Health Approved Supervision to LICSW, LASW, LMFT and/or LMHC candidates, preferred.
- Bilingual in Spanish/English preferred.
- Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition), preferred.
- Minimum of two years experience providing supervision within the mental health and/or chemical dependency field, preferred.
- Minimum of two years experience working with the homeless population with a strong understanding of the unique causes and effects that homelessness can have on clients, preferred.
Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.