IT Training Specialist

Segment / Company: Corporate
Location: CA, ON, Cambridge
Department: IT
Employment Duration: Full Time
Last updated: 31/01/18 4:17 PM

Description

Join the Winning Team at ATS Automation, a great place to automate your future!  Take your place among the best in the business, and grow your career with ATS Automation. Join an environment where a passion for innovation is
combined with an uncompromised commitment to quality.
 
Our Global IT Shared Services team in our Corporate Cambridge division is currently looking for a bright, ambitious IT Training Specialist who enjoys team work and on-going challenging projects.
 
Description

The IT Training Specialist will develop, maintain, and evaluate training activities for all areas of I.T. This role will lead and participate in training and development activities including conducting needs analysis, establishing training requirements, design and develop training material and resources, conducting training classes, and evaluating training programs. 

 

Responsibilities

 

  • Deliver content and resources to a wide audience of employees enabling success in the assigned role

  • Train associates in multiple ATS locations to ensure that all policies and procedures are understood and followed

  • Evaluate and coach participant performance, then report to operations the results along with recommendations

  • Communicate and collaborate with all levels of leadership to ensure all internal requirements are met

  • Attend meetings to discuss and collaborate on training needs, quality, process changes and other solution building requirements to support the organizational learning requirements

  • Communicate with other departments to verify that the current interpretation of policies is correct and to verify that the information is received

  • Develop training materials (eg. exercises, presentations, demonstrations, simulations, assessments) for classroom and eLearning platforms based on needs analysis and business requirements

  • Answer any inquiries or respond to business needs as required

  • Assist with software testing when needed by Business Analysts

  • Participate in calibration meetings to support consistency in training and quality results

  • Prepare communications as required (Release notes)

  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

  • Adhere to all health and safety rules and procedures

  • Work with project teams to deliver solutions

 

Education & Certification

  • Three year college diploma/degree coupled with 1-3 years’ experience in a similar function along with a certification in adult education

  • Degree/diploma in mechanical, electrical, or other field of engineering an asset, but not required

  • Experience training some or all of the listed software: SOLIDWORKS, AUTOCAD, ePLAN, Sharepoint, JDEdwards and PLM/PDM systems

     

    Knowledge & Experience

  • Proven experience in the design, development, and implementation of training programs and courses

  • Proven experience in delivering training courses in a variety of formats including in-person, remotely (eg. WebEx, Skype), and eLearning

  • Proven experience with business and technical requirements analysis, business processes and data modeling

  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques

  • Working knowledge of network and PC operating systems

  • Experience with some or all of the following software applications: AutoCAD, SolidWorks, PDM/PLM systems, ERP (JDE), Articulate 360 (including StoryLine), Camtasia, TTPS, SuccessFactors, and Microsoft Office Suite

  • Demonstrated knowledge of the organization’s core business process and operations

  • Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems

 

Personal Attributes

  • Excellent analytical, mathematical and creative problem-solving skills

  • Excellent listening, interpersonal, written, and oral communication skills

  • Ability to conduct research into systems issues and products as required

  • Ability to communicate ideas in both technical and user-friendly language

  • Highly self-motivated and directed

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Experience working in a team-oriented, collaborative environment

  • Able to exercise independent judgment and take action on it

 

Work Conditions

  • Occasional evening and weekend work to meet deadlines

  • Occasional work-related travel

  • Sitting for extended periods of time

  • Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components

  • Lifting and transporting of moderately heavy objects, such as computers and peripherals

Why join ATS?

  • Employer matched RRSP contributions

  • Employee Stock Purchase Plan Eligibility

  • Comprehensive benefits (including health, dental, employee assistance program)

  • Active Employee Social Club with trips & events throughout the year

  • Health & Wellness Program (including In-Chair Massage and Health Clinics)

  • WorkPerks program for product & service discounts (including gym membership discount)

  • Daily subsidized breakfast & lunch onsite and free gourmet beverages

  • Professional growth opportunities

 

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

 

ATS Automation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

 

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