Assistant Clinical Manager

Location: SSC (Olympia)
Job Code: 338
# of Openings: 1

Description

Job Summary
The Assistant Clinical Manager is responsible for managing the day-to-day operations of the outpatient clinic/care center. Responsible for ensuring that high quality patient care is given and that there is economical and efficient performance throughout the agency. Monitors patient volumes, quality of care, and performance of the clinical staff to identify areas for improvement. Provides direct supervision to Counseling staff and works closely with the Clinic Manager and partners with the Research & Training Manager (Seattle Clinic) to provide overall supervision to the Counseling Department.

Outpatient services are to be delivered in accordance with agency philosophy and policies and must be in compliance with federal, state, and local laws and regulations. The nature of this position is fast-paced in high-stress situations and conditions.

Job Functions (May Include):

  1. Provide clinical supervision for the Counseling Department.

  2. Conduct individual meetings with counselors for the purpose of reviewing patient treatment plans and contracts to ensure that plans are completed in a timely fashion and that treatment planning is adequately addressing the treatment needs of individual patients.

  3. Facilitate the clinic’s monthly staff/Treatment meetings in conjunction with the Clinic Manager.

  4. Co-sign completed counselor treatment plans every 90 days.

  5. Supervise and consult with counselors regarding case management issues.

  6. Assist in reviewing and editing counselor discharge summaries to ensure that reports adequately summarize issues related to patient treatment progress, aftercare planning and recommendations for readmission criteria.

  7. Review the completion of counselors’ responses to patient positive urinalysis/ breathalyzer results to ensure that patients receive timely notification of results.

  8. Assist in scheduling necessary training for counselors and providing internal training to new hires.

  9. Meet regularly with Clinic Manager to discuss overall clinic operation, staff issues, and potential treatment problems.

  10. Participate in community engagement providing agency representation at meetings.

  11. Assist with contract management.

  12. Authorized to hire necessary staffing and conduct performance reviews for counseling staff, as well as provide performance feedback for non-counseling employees.

  13. Provide back-up supervision for staff when the Clinic Manager is on leave or working at an alternative site.

  14. Responsible for the Counseling Department’s scheduling, ensuring sufficient staffing coverage.

  15. Handle interdepartmental individual patient care issues.

  16. Monitor the credentials, credential renewals, and licensure audits for the Counseling Department, assuring compliance with credentialing bodies.

  17. Ensure the clinical and treatment standards of the Counseling Department are maintained

  18. Respond to patient appeal letters.

  19. Write up incident reports and helps to seeks successful outcomes  

  20. Ensure appropriate agency review and approval of client requests for two times per week or less take-home privilege requests. Obtain WAC 275-19 exceptions from DBHR as necessary.

  21. Train new CDPT’s through their first six months to ensure their compliance with ETS policies and procedures.

  22. Handle immediate discharges, coordinating with Medical Director, Clinic Manager and Executive Director.

  23. Create, recommend, and implement ongoing improvements for patient care.

  24. Adhere to all of the confidentiality requirements and guidelines outlined in the 42 CFR, Part 2 federal regulations pertaining to chemical dependency treatment records.

  25. Handle immediate patient discharges.

  26. Provide individual counseling and case management services to assigned clients.

  27. Coordinate the Counselor assignments for new patients and monitor current Counseling Staff caseloads.

  28. Responsible for training and developing opportunities for promotion of Counseling staff to Lead and/or Supervisory level positions within the agency.

  29. Responsible for developing a culture of recognition and rewards within the Counseling Department and provide insight to the Site Manager for an effective recognition program within the overall clinic.

  30. Maintain community partnerships with surrounding universities (St. Martins University)  and schools of Social Works to promote the agency and encourage internship participation (MSW interns).

  31. Review and approve Time Sheets, Time off-Requests and other Leave Requests for the Counseling staff.

  32. May provide agency lock-up services when needed

*Other duties as assigned

Qualification Requirements
Education

  1. Master’s degree in social work, psychology, or related field required.

  2. Washington State Department of Health Licensed Chemical Dependency Practitioner (CDP) certification required, as defined by WAC 275-19-145. 

  3. Approved Supervisor status required as defined by WAC 246-811-049.

  4. Academic training in the social services field and in the areas of chemical dependency treatment is required in accordance with the qualifications for the Department of Health licensed Chemical Dependency Professional (C.D.P) as stipulated in the WAC. The Assistant Clinical Manager is required to maintain this status and complete continuing education requirements throughout their employment. The Assistant Clinical Manager must also provide the agency with ongoing documentation of their current Washington Department of Health C.D.P. license credential throughout their employment.

Experience

  1. A minimum of three to five years prior work experience as a Chemical Dependency Counselor in an opioid treatment program is required.

Additional Requirements

  1. The Assistant Clinical Manager must have good interpersonal skills and knowledge of substance abuse treatment planning and counseling issues.

  2. The Assistant Clinical Manager shall be able to work well under stressful situations and conditions, and be creative in developing and implementing effective approaches to chemical dependency treatment.

  1. Computer literate, with basic knowledge of Microsoft Office Suite, and electronic medical records systems, as well as a high level of initiative in keeping current with technological change.

  2. Ability to prioritize workload and activities of self and others, and follow through on assigned tasks to assure completion in a timely manner.

  3. Ability to handle multiple tasks and switch between tasks quickly.

  4. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem-solving

  5. Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills, including strong conflict-resolution skills.

  6. Flexible team player and strong planning skills.

  7. Excellent attention to detail and analytical skills.

  8. Good basic clerical skills including typing, ability to proof own work, good grammar, and spelling.

  9. Work hours are negotiated and approved by the employee’s supervisor, as evening and weekend hours may occasionally be required when needed.

  10. Must be able to pass a Washington State Patrol criminal background check.

Language Skills

  1. Ability to read and interpret general business correspondence, policies, and procedures, referral information, financial documentation, and applicable government regulations.

  2. Ability to write business letters, uncomplicated reports, instructions, and procedures.

  3. Ability to present information effectively and respond to questions from patients, staff, referral sources, and the general public.

Mathematical Skills and Reasoning Ability

  1. Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.

  2. Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited.

  3. Ability to interpret a variety of instructions furnished in written, oral, schedule, or diagram format.

Physical Requirements

  1. The employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.

  2. The employee must occasionally lift and/or move up to 30 pounds.

  3. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used

  1. Computer, photocopier, fax machine, and phone.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Evergreen Treatment Services is an Equal Opportunity Employer.





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