Evergreen Treatment Services, a private nonprofit that has been in operation since 1973, has earned a local, regional and national reputation for excellence in the services we provide. ETS operates three federally accredited opioid treatment programs for adults with opioid use disorders across western Washington, and a street-based, outreach and case management program for homeless adults with chemical dependency in downtown Seattle.
The Clinic Manager is responsible for the overall operation of one or more of the Evergreen Treatment Services clinic sites and its programs. Each site may have one or more clinical programs in operation and may include a federally accredited Opioid Treatment Program, an Office Based Opioid Treatment program, mental health or primary care. This position works very closely with the site Medical Director to ensure the effective coordination and execution of all operations at the site. The clinic manager’s responsibility includes the assisting the Executive Team with strategic planning for the site, and primary responsibility for the control, utilization, and conservation of the physical and financial assets of the program, the recruitment and direction of non-medical staff, staff development and effective leadership, and interfacing with key stakeholders in the community.
The nature of this position is fast-paced, requires considerable multi-tasking and involves exceptional interpersonal skills. The position also requires regular interaction with the executive team, employees and external stakeholders.
Clinic Manager Job Functions (May Include)
- Prepare, present, and interpret to the executive team:
- Reports describing and evaluating site operations including corrective actions when needed.
- Budgets and financial statements.
- Long- and short-term plans for clinic operations based upon funding trends, available financial resources, and federal, state and local policy developments affecting drug abuse treatment.
- Organize the site’s administrative functions, delegate duties, and maintain a formal means of accountability on the part of subordinates.
- Assist the Medical Director(s) and Clinical Supervisors in the policy and procedures for the site’s clinical treatment programs.
- Ensure adherence to contract expectations, including accurate and timely reporting.
- Streamline program processes to maximize efficiency, improve consistency in implementation of protocols and ensure staff are operating at the top of their scope of practice.
- Ensure site’s seamless integration with rest of agency. Ensure consistency of operations with other ETS sites.
- Ensure staff and site’s compliance with 42 CFR Part 2 and Part 8, and current Washington Administrative Code governing Opioid Treatment Programs and other applicable program regulations.
- Ensure that program deliverables conform to overall agency needs as well as align with best practices, mission and vision of the agency.
- Assist Executive team with strategic planning of agency and site direction and programs.
- Identify areas of opportunity for agency and site. Generate written and oral presentations articulating these for Executive team.
- Represent agency and site at local stakeholder and community meetings.
- Work with Medical Director to develop and sustain strategic partnerships and referral sources.
- Speak with press when authorized to do so by Executive team.
Supervision & Management of Staff
- Protect and enhance agency mission, vision and values with staff.
- Hire and discharge non-medical staff.
- Work closely with site Medical Director as needed on issues related to medical staff and medical care.
- Provide effective, positive leadership to site staff. Coach, train and develop staff using regular meetings, reviewing performance, providing feedback and coaching.
- Ensure breadth of skills and depth of operational knowledge among site staff so that necessary redundancies are in place.
- Share supervision of selected staff with agency’s central management structure (e.g., public safety, intake, patient accounts).
- Adhere to agency Human Resources policies and procedures in all matters relating to staff.
- Ensure clinical staff remain in compliance with their credentialing bodies and practice within their assigned scope of work as specified by state regulations. Work with Medical Director as needed on this for medical staff.
- Conduct annual performance evaluations of non-medical staff in accordance with agency policies.
- Ensure adequate, trained staff coverage at all times.
Other duties as necessary
Master’s degree in social work, psychology, public health administration, business or related field is preferred.
A minimum of three years in a supervisory/administrative capacity in a service environment is required.
Prior work in the health care field is highly desirable.
- Accounting and budgeting skills, staff management skills, and knowledge of information systems.
- Knowledge of contracts, fiscal reporting, and billing systems.
- Knowledge of the clientele being serviced, drug abuse treatment methodologies, the federal and state regulations governing methadone maintenance programs, sources of available funding, and knowledge of federal and state affirmative action requirements.
- Computer literate, with basic knowledge of Microsoft Office Suite, and a high level of initiative in keeping current with technological change.
- Excellent organizational skills, ability to prioritize workload, work independently, and complete tasks in a timely and efficient manner.
- Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
- Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills.
- Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Ability to maintain confidentiality and use discretion when handling highly sensitive information.
- Ability to effectively problem solve, apply good judgment and initiative.
- Flexible team player, with excellent attention to detail.
- Must be able to pass a Washington State Patrol criminal background check.
- Work hours are negotiated and approved by the employee’s supervisor, as evening and weekend hours may occasionally be required when needed.
- Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
- Ability to write business letters, uncomplicated reports, instructions and procedures.
- Ability to present information effectively and respond to questions from patients, staff, referral sources and the general public.
Mathematical Skills and Reasoning Ability
- Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
- Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
- The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
- The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
Computer, photocopier, fax machine, and phone.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Evergreen Treatment Services is an Equal Opportunity Employer.