Outreach Case Manager - MDOT/Navigation Team

Location: REACH
Job Code: 346
# of Openings: 1


Description of REACH

The REACH Program of Evergreen Treatment Services works with individuals struggling with homelessness and addiction to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and helps individuals access essential resources such as housing, health care, entitlements and treatment.

REACH Outreach services include the Navigation Team of outreach case managers who work in partnership with the City to bring services to individuals living outside in areas the City has designated as “unauthorized encampments”. The City of Seattle’s Navigation Team is comprised of representatives from Seattle Police Department (SPD), a cleaning team, Seattle Office of Civil Rights, and the Finance and Administration Services (FAS).  In alignment with the Pathways Home Initiative, the REACH Outreach Team will provide services, linkages and/or support to people living in unauthorized encampments before a site is cleaned, while sites are cleaned, and after the site is cleaned. Individuals and families will be provided with or referred to services that will assist them in removing barriers and locating stable housing. Outreach Case Managers will maintain effective relationships with other organizations to ensure successful linkage to needed services.  As part of the MDOT/Navigation team, the REACH Outreach Team will conduct outreach to individuals at sites scheduled by the Finance and Administrative Services (FAS) Department Scheduler.

The City’s goal is to “clean unauthorized encampments that create a high risk or safety hazard to the community and the people residing in the encampment while connecting people in the encampments to voluntary services that remove barriers to housing or provide stable housing.” 


The Navigation Team

The new Navigation Team creates a collaboration between outreach workers from REACH and police officers who are trained to work with people who are experiencing homelessness.  This combined effort will join the two entities in doing outreach to encampments around King County that are identified by Outreach, Police Department or other city entities in order to:

  1. Improve community health and safety by working to resolve the underlying needs of people living on the streets; and

  2. Focus on the highest impact people and most problematic locations.

The teams will provide a range of services to people living in unauthorized encampments, including Coordinated Entry Assessments; Client assistance to home community; survival services; and connections to shelters/sanction encampments, medical/mental health/substance use disorder treatments, and/or LEAD Diversion/Jail or probation.  The Navigation Team will refer people living in these unauthorized encampments to the designated authorized encampments, shelters, and the Navigation Center, to ultimately engage them in services that lead directly to permanent housing.

REACH will coordinate with YouthCare, DESC, and MID to serve specific downtown areas or populations of people including youth and young adults, and people with severe mental illness.

Available Services through the Navigation Team

The following services are available to the Navigation Team.  REACH will utilize all resources to encourage people who are homeless to seek necessary services to obtain permanent housing.

a. Flex funds: The flexible client assistance funds available in the MDOT contract will be used at the discretion of the Agency to address the needs of clients living in the unauthorized encampments.  Examples of how funds may be used include, but are not limited to:

  1. Access to medicine or medical treatment
  2. Provide immediate survival assistance items, including food and clothing
  3. Motel stays
  4. Move in costs and Rent assistance
  5. Travel assistance to more stable housing that is confirmed as safe
  6. Replacing necessary documentation such as birth certificates or IDs
  7. Mental Health and Substance Use Disorder Treatment Services

The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to their clientele. The REACH program values diversity, is committed to social justice, and appreciates hard work, creativity and a good sense of humor.

Job Summary
This position entails going out into the community to contact, develop rapport, and engage with individuals who are living outside. The purpose of this outreach is to offer information, referral and direct supportive services to help these individuals access needed community resources. Services are to be provided from a harm reduction approach utilizing motivational interviewing skills. Though the outreach will be conducted with a team member(s), the nature of this position is extremely independent, requiring excellent interpersonal relationship and communication skills, common sense regarding personal safety, creative thinking, multitasking and conflict resolution skills.

Job Function (May Include)

  1. In coordination with the Multi-Disciplinary Outreach Team (MDOT) and Navigation Team, provide Outreach Case Management services to individuals living outside:

    • Go to sites designated by the City of Seattle such as public parks, greenbelts and streets, to make contact with individuals living outside and explain offered services.

    • Through repeated contacts, develop relationships with individuals in order to assess their service needs and respond with appropriate referrals and linkages to resources.

    • Help individuals’ access community resources such as personal identification, shelter, housing, entitlements, medical care, etc.

    • Refer eligible individuals to more intensive case management programs when indicated.

    • Develop and maintain productive relationships with all MDOT/Navigation Team partners through timely and effective communication and participation in all MDOT/Navigation Team meetings and activities.

    • Develop and maintain a working relationship with other Outreach programs to facilitate effective collaborative efforts and prevent needless duplication of services.

    • Develop effective relationships with shelters and other programs that provide direct services to the target population and coordinate client linkages to these resources.

    • Provide Outreach Case Management services consistent with ETS/REACH program policies and procedures.

  2. Advocate for individuals living outside with a wide variety of other service providers.

  3. Identify gaps and barriers in available community resources and advocate for systemic changes to improve quality and coordination of community services.

  4. Attend REACH and MDOT/Navigation Team meetings and other required meetings.

  5. Document activities according to agency, contract and state requirements.

  6. Local travel on behalf of the agency is a job requirement.

  7. Additional duties as assigned.

Qualification Requirements

High school diploma or equivalent required, undergraduate degree with coursework in the social service field preferred.


A minimum of two years’ experience in work related to social work or outreach programs. Experience providing services from a harm reduction perspective to individuals’ impacted by substance use and mental health conditions is highly desirable.

Knowledge Requirements

  1. Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.

  2. Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner.

  3. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.

  4. Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills.

  5. Must be able to pass a Washington State Patrol criminal background check.

  6. Flexible team player.

  7. Excellent attention to detail.

  8. Ability to work very independently and seek supervision when appropriate.

Language Skills

  1. Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.

  2. Ability to write business letters, uncomplicated reports, instructions and procedures.

  3. Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public.

Physical Requirements

  1. The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.

  2. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

  3. Valid Driver’s License and acceptable driving record required.

Equipment Used

  1. Computer, photocopier, fax machine, phone, and use of the program vehicles.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Evergreen Treatment Services is an Equal Opportunity Employer. 

Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search

Powered By Taleo