DESCRIPTION OF REACH
The REACH Program of Evergreen Treatment Services works with individuals struggling with homelessness and addiction to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and helps individuals access essential resources such as housing, health care, entitlements and treatment.
LEAD (Law Enforcement Assisted Diversion) is a collaborative project involving local police, prosecutors, public defenders, corrections officers and social service providers designed to divert individuals arrested or suspected of low-level drug offenses and/or prostitution into social services rather than the criminal justice system. These individuals will be engaged in supportive services with the goal of reducing legal recidivism and improving quality of life.
The REACH Team is passionate about creating a welcoming environment for all people and to providing a spirit of hospitality while providing quality services on an individually tailored basis to their clientele. REACH values diversity, is committed to social justice, and appreciates hard work, creativity and a good sense of humor.
This position is critical to the LEAD project, by providing engagement and intensive case management services to individuals suspected of low level drug offenses and/or prostitution. The Case Manager will provide direct services to a case load of approximately 25-30 individuals. Case managers provide outreach, long-term engagement and supportive services for participants through intensive case management activities and collaboration with LEAD partners, service providers, housing providers and other community organizations.
JOB FUNCTIONS (May Include)
- Provide Outreach and Intensive Case Management services for assigned participants:
- Engage participants on the street and at social service provider facilities to establish a working relationship and offer services.
- Assess participants for severity of chemical dependency and housing status and determine needs for other services, e.g., medical, mental health.
- Assist participants in gaining access to a variety of funding programs (e.g., SSI, ABD, VA).
- Assist participants in finding housing and maintaining occupancy.
- Develop and implement with the participant’s input an individualized Service Plan which addresses the needs of the participant for food, clothing, shelter, and health care and substance use disorder treatment or reduction/elimination of drug/alcohol use through self-change methods. Update this Plan periodically to reflect movement toward or attainment of articulated goals and the emergence of new participant needs and to help the participant move toward the achievement of autonomy.
- Develop and maintain a working relationship with Sobering Center staff, DSHS workers, chemical dependency treatment providers, mental health providers, health care providers, shelter providers, landlords, detox centers, Assessment Center staff, protective or representative payees, and other community programs which may support participants.
- Provide structured Intensive Case Management services consistent with program policies.
- Develop and maintain collaborative relationships with LEAD partners including Seattle Police Department, King County Sheriff, King County and City of Seattle Prosecutor’s office.
- Provide advocacy and support for participants within the criminal justice system including court appearances and written communication.
- Attend regularly scheduled Operational Work Group Meetings and the staffing of participants with partners.
- Accompany participants to appointments as needed.
- Assist participants in developing a spending plan and in shopping.
- Advocate for the participant with a wide variety of other service providers:
- Assist participants in gaining entry into service programs.
- Develop relationships with housing resources, and assist the participant in gaining access to appropriate housing.
- Identify gaps and barriers in available community resources and advocate for systemic changes.
- Attend REACH and LEAD team meetings and other required meetings.
- Develop and maintain participant files for assigned caseload according to program, contract and state requirements.
- Additional duties as assigned.
- High school diploma or equivalent required. Further education/training is desirable.
- The ability to respectfully engage and develop a working alliance with the people we are serving is essential.
- Understanding of harm reduction along with a demonstrated passion for serving individuals experiencing homelessness and co-occurring disorders required. Street outreach experience a plus.
- Skills necessary to provide advocacy and support for participants within the criminal justice system including court appearances and written communication.
- Ability to advocate and effectively communicate and problem solve under pressure in high stress situations.
- Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
- Ability to prioritize workload and daily activities and complete tasks in a timely and efficient manner.
- Ability to set boundaries, resolve conflict and de-escalate issues.
- Dependable, able to work under pressure; receptive to change, willingness to learn, cooperative approach to problem-solving.
- Ability to establish and maintain effective working relationships with staff, participants, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills.
- Possession of a valid Washington State Motor Vehicle Operator’s License (local travel on behalf of the Agency is a job requirement).
- Must be able to pass a Washington State Patrol criminal background check.
- Flexible team player.
- Excellent attention to detail.
- Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
- Ability to write case file notes, uncomplicated reports, instructions and procedures.
- Ability to present information effectively and respond to questions from participants, staff, collaborative partners and the general public.
Mathematical Skills and Reasoning Ability:
- Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
- Basic math skills.
- The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
- The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
- Valid Driver’s License and acceptable driving record required.
- Computer, photocopier, fax machine, cell phone, and possible use of the program vehicle.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.