Evergreen Treatment Services, a private nonprofit that has been in operation since 1973, has earned a local, regional and national reputation for excellence in the services we provide. ETS operates three federally accredited opioid treatment programs for adults with opioid use disorders across western Washington, and a street-based, outreach and case management program for homeless adults with chemical dependency.
The Medical Assistant is responsible for performing a variety of clinical and administrative procedures to assist with patients in one or more agency program. Administrative duties include: answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for laboratory services, and handling billing and bookkeeping. Clinical duties include: taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting the medical provider during the examination.
The nature of this position is fast-paced, requires considerable multi-tasking and involves exceptional interpersonal skills. The position also requires regular interaction with the executive team, employees and external stakeholders.
Job Functions (May Include)
- Prepare and maintain exam rooms and treatment areas. Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
- Greet patients and escort to exam room. Prepare patients for examination and assist medical staff in exam rooms. Ensure all related reports, labs and information is filed is available in patients’ medical records prior to their appointment
- Escort patients to exam rooms, interview patients, obtain patient history, measure vital signs, including weight, blood pressure, pulse, temperature, observe and report patients' signs or symptoms and document all information in patient’s chart.
- Sterilize equipment and instruments
- Perform electrocardiograms
- Capillary blood withdrawal, venipuncture, and intradermal, subcutaneous, and intramuscular injections
- Urinalysis collection
- Administer permitted medications as permitted by RCW 18.360.050.
- Telehealth equipment chaperone during exam with remotely located doctor
- State Prescription Drug Monitoring Program checks
- Assist with prescriptions and pharmacy authorizations
- Give instructions to patients as instructed by physician or physician assistant Electronic medical records file maintenance. Monitor for completeness and assist with obtaining missing data if record is incomplete
- Maintain medication and immunization records
- Screen and follow up on test results as directed by medical provider
- File paperwork
- Properly dispose of biohazardous materials
- Practice standard precautions
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
- Triage and process messages from patients and front office staff to physicians and medical providers
- Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
- All other duties as assigned by supervisor
- High school diploma; some college preferred
- Washington State Department of Health-issued medical assistant credential in accordance with RCW 18.360.050
- Must be able to pass a criminal background check.
• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely patient flow
• Ability to perform phlebotomy and administer injections
• Computer skills with basic knowledge of Microsoft Office and electronic medical records
- Healthcare field and medical specialty
- Medical terminology
- Grammar, spelling, and punctuation
- Knowledge of electronic health records
- Excellent organizational skills, ability to prioritize workload, work independently, and complete tasks in a timely and efficient manner.
- Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
- Ability to establish and maintain effective working relationships with staff and clients from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills.
- Ability to maintain confidentiality and use discretion when handling highly sensitive information.
- Ability to effectively problem solve, apply good judgment and initiative.
- Flexible team player, with excellent attention to detail.
- Ability to read and interpret policies and procedures, referral information.
- Ability to write uncomplicated reports, instructions and procedures.
- Ability to present information effectively and respond to questions from patients, staff, and referral sources.
Mathematical Skills and Reasoning Ability
- Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
- Ability to solve practical problems.
- Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
- The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
- The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
Computer, photocopier, fax machine, phone, ECG, blood pressure cuff.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Evergreen Treatment Services is an Equal Opportunity Employer.