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Iron Networks builds turnkey networking and converged infrastructure platforms for Microsoft-based, cloud-optimized modern data centers. The IronPOD converged Infrastructure series provides comprehensive, Fast-Track validated, building blocks for enterprises to build private cloud environments, and service providers to build public cloud offerings.

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Technical Support Specialist

Location: India- Noida / Delhi NCR
Job Code: 78
# of Openings: 3

Description

Technical Support Specialist

Job Title Technical Support Specialist
Job Type Full Time
Location Noida
Salary Competitive annual salary
Work Hours Rotational Shifts

Description

The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help to the end user.

Technical Support Specialist Job Duties:

  • Receive and log support calls. Works with customer to assign initial severity level to the problem and initiates the case resolution workflow
  • Perform first level problem determination to identify and isolate failure point including hardware, network, application, training and / or documentation
  • Provide hands-on support and engineering work in the Windows 2008R2/2012/2012R2 server environments
  • Knowledge of Microsoft DirectAccess, networking and security features of Windows 2012/2012R2 is a must
  • Evaluates system potential by testing compatibility of new programs with existing programs.
  • Ability to be part of a team and follow instructions accurately and effectively
  • Testing hardware and software and follow instructions accurately and effectively
  • Good verbal and written communications as the engineer will need to interface with the end users and the key stakeholders in the company
  • Maintains historical records by documenting hardware and software changes and revisions.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
  • Server hardware and rack / stack experience
  • Assist with Client server connectivity issues.

You’ll have a combination of the following:

  • A Bachelor’s or an Associate’s degree in IT, software, systems, or other equivalent experience
  • 2-5 years of professional networking, systems, or IT  experience
  • 3-5 years of Technical Support experience is a plus
  • Experience working with Windows (a must) and Linux (a plus) environments
  • Ability to quickly assess and quickly understand  networking and server issues
  • Experience with Incident Response
  • Network or security certifications is a bonus




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