NORCAL AMBULANCE Career Opportunities

Dispatcher/ Call Taker

Location: Sacramento Division---Sacramento Station
Job Code: 200
# of Openings: 25


Job Title:   Call Taker/Dispatcher


Title:                           Call Taker/Dispatcher


Department:              Communications


Hours/Shifts:              AM, PM, and Swing Shifts; 8, 10, and 12 hour shifts. 


Requirements:           Excellent customer service skills including: friendly personality, polite disposition, and willingness to help all customers regardless of their situation. Excellent management skills including: computer proficiency, multi-tasking skills, speed typing (approx 40 wpm) and leadership qualities.


Tasks:                   Level 1 will be responsible for all call taking/dispatching duties including:

                                                            -  Basic customer service

                                                            -  Call intake

                                                            -   Dispatching units

                                                            -  Giving wheelchair and gurney price quotes

                                        Level 1 will be responsible for the following data entry duties:

                                                            -  Entering patient demographics

                                                            -  Entering time stamps and mileage

                                                            -  Entering patient insurance information

                                                            -  Reporting of runs

                                                            -  Grouping runs

                                                            -  Scan and attach charts ONLY

                                                            -  Put all completed charts in Working/Weekly Basket

Knowledge:                Although there are no minimum requirements for prior field experience, dispatchers working for NORCAL Ambulance are expected to contain minimal knowledge on the following areas: medical terminology, customer service, and local geography.

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