Desktop Support Specialist

Location: Chicago
Job Code / Req #: Desktop
# of Openings: 1

Description

Ronin is looking to hire a Desktop Support Specialist for our Chicago office. The Desktop Support Specialist responds to inquiries concerning support requests, application availability and general hardware/software/applications-related questions. The candidate will work closely with the IT Systems Manager and IT Operations Staff. This position is located in our Chicago Office.

Responsibilities:

  • Diagnose problems through troubleshooting skills, logic, research, and isolation steps.
  • Record all client inquiries, from initial call to incident resolution.
  • Coordinate entire support incident for the client, ensuring top-notch service.
  • Maintain current and orderly systems documentation and update as necessary. 
  • Configure, support and perform routine maintenance of hardware and software for desktops (PC/Laptop) and servers.
  • Troubleshoot PC and printer problems.
  • Provide basic LAN/WAN/VPN support.
  • Install and upgrade software.
  • Manage orderly rollout of operating system security patching on a regular cycle using automated tools.
  • Build and deploy PCs, Laptops, and Tablet PCs using imaging tools.
  • Maintain records of hardware, software and network inventory.
  • Become proficient in the software tools utilized by the Help Desk.
  • Become familiar with and install/troubleshoot Ronin proprietary trading applications.
  • Perform related duties as assigned.

Requirements:

  • Bachelors’ degree in MIS, Computer Science or a related field or equivalent experience.
  • One to two years experience in a technical support role, providing desktop and software support.
  • Knowledge of PC/server hardware, Windows OS (Win10, 7, 2003, 2008, 2012), and MS Office Products. Experience with Red Hat Enterprise Linux 6/7 a plus.
  • Experience with Microsoft SCCM, Active Directory, Exchange preferred.
  • Experience with financial vendor tools (Bloomberg, Thomson, REDI, Trading Technologies, CQG, E-SPEED) preferred.
  • Clear theoretical understanding of networks, including LAN/WAN/VPN.
  • Excellent communication and interpersonal skills with the ability to work in and contribute in a team environment.
  • Strong critical thinking skills with the ability to identify and develop resolutions to complex problems.
  • Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment.
  • Strong ambition to learn new technologies and improve technical skills.
  • Certification/Training in A+, MCP/MCSE, preferred.
  • Experience with powershell or vbs scripting preferred.
  • Strong planning and organizational skills, with the ability to document processes and procedures.
  • Excellent customer service skills with the ability to use discretion in handling confidential information.
  • Ability to rotate start and finish times as required and handle occasional after-hours support calls.
  • This position may require occasional lifting of equipment of up to 50 lbs.




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