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Trump Attache (guest services representative)

Location: Trump International Hotel, Washington DC
Department: Attache
Job Code: 1808
Employment Duration: Full time

Description

Trump Attaché is a brand-wide program that dedicates an entire department to delivering uncompromising, individualized service to every hotel guest upon request. Complementing the Concierge and going beyond the butler service, the Trump Attaché meticulously records individual preferences and maintains a detailed guest history to ensure that no stay feels like the first and no request needs repeating. This includes everything from arranging for an in-room chef or personal trainer to stocking rooms with favorite groceries, printing personalized business cards and stationery, shopping for gifts, and arranging in-suite appointments for children.

 

Serves as a point of contact for guests prior to arrival, while in-house and after departure.

Organizes and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards and procedures i.e. arranging in-room chef, personal trainer, stocking kitchens, shopping for gifts, arranging in-suite appointments for children, etc.

Continually maintains detailed guest database; add preferences, incidents, comment cards, amenities and special needs information appropriately in the system(s).

Pre-calls all arriving individual guests to confirm information and facilitate all needs prior to arrival.

Produces daily Attaché Reports; research database for next day arrivals, check preferences, incidents, comments and stays for each repeat guest.

Oversees the VIP and Amenity program; preparation and organization of welcome back notes/letters to correspond with any VIP amenities. Coordinate delivery/execution of services with respective departments.

Actively builds and maintains guest relationships to enhance brand loyalty.

Communicates guests arrival’s, special needs and requests, personal preferences and the delivery of preferred services and amenities to all hotel departments.

Positively impacts the hotel revenue by up selling hotel outlets, packages, etc.

Maintains positive guest relations at all times.

Delivers and sets up amenities as required.

Prepares guestroom for arrival.

Greets VIP guests upon arrival.

Must have a passion for delivering outstanding luxury service.

 





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