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2019 Access Control Agent

Location: Mt Buller
Department: Mountain Operations


Mt Buller has more than 300 hectares of spectacular skiable terrain including more than 80kms of groomed trails.  This amazing ski area is accessed via Victoria’s largest lifting network of 22 lifts. Access to the lifts is controlled by automated gates and the latest hands free RFID Technology for Season passes.  Access Control Agents ensure the company enjoys the maximum benefits of its existing access control infrastructure as well as a hassle free lift loading experience for all our guests.  This position is integrated with the Lift Operations Department and the departments work closely together and share roles when required.

Your responsibilities will include:

  • Monitor SkiData gate systems at Lifts to ensure trouble-free access and maximum loading
  • Guest engagement - greeting guests with a smile and providing relevant B-TAG and mountain information as well as any product knowledge required by guests.
  • Identify access (pass) problems and coordinate resolution
  • Understanding of hardware and software used by Access Control (Tablets, Scanners, Batteries, Radios)
  • Record and inform Management about all guest and information technology issues
  • Working closely with Lift Operations especially during busy times to ensure full lift capacity

We're looking for people with:

  • Developed computer literacy within a Microsoft environment, experience with RTP a plus
  • Proficient time management
  • Effective verbal, presentation and listening communications skills
  • Confidence in troubleshooting and resolution
  • Demonstrated ability to undertake routine and detailed work with a high degree of accuracy
  • Safety awareness
  • Healthy, happy and positive outlook
  • Solid work ethic whilst maintaining a flexible and respectful attitude
  • Ability to work outdoors in different weather extremes, whilst still maintaining a friendly and positive disposition
  • Previous skiing/snowboarding experience is an advantage but not essential
  • Previous employment in Access Control or Lift operations at other resorts is an advantage but not essential

Team Member Benefits:

This role can at times be challenging but in return offers amazing work opportunities and benefits*.  Your hard work and dedication will be rewarded with a complimentary season’s pass, free ski and snowboard lessons, 20% off all BSL retail outlets and 10% off hospitality venues.

If you think you have what it takes to join our team and meet our commitment to guest service then we would like to hear from you.

Ready to join the team at Mt Buller this winter?  Apply Today!

*Benefits are commensurate with years of service and availability for work during the winter season. Some benefits listed may not be available to all staff members.

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