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2019 Guest Services Volunteer

Location: Mt Buller
Department: Mountain Operations


Buller Ski Lifts (BSL) is seeking highly motivated, passionate Mt Buller enthusiasts to join our Guest Services Volunteer Team for the winter snow season. Guest Services volunteers ensure our guests are provided with accurate information on all of Mt Buller's products, services and facilities. Successful applicants will be committed to demonstrating an exceptional level of customer service, providing our guests with the best possible mountain experience. Please note, you must have your own accommodation for this position.

Job Responsibilities Include:

Providing guests with accurate, up to date information on all aspects of the mountain

Assisting guests at entry points; greeting coaches/free shuttles, disabled visitors

Distribution of flyers and information at special events

Assistance with guided tours

Assistance with rubbish removal

Providing support to the Mountain Operations team and other Buller Ski Lifts departments

Key attributes Include:

Excellent customer service and communication skills

Knowledge of services and facilities provided at Mt Buller

Ability to work outdoors in different weather extremes, whilst still maintaining a friendly and positive disposition

Healthy, happy and positive attitude

Good physical condition and intermediate ski/snowboarding experience

Highest regard of personal appearance and presentation

Qualifications and Skills Required:

Must be an intermediate to advanced skier/ snowboarder

Able to work outdoors in adverse winter weather conditions

Must be able to direct guests and look out for safety concerns


At least 18 years old

Must be able to commit to 12 days of service between 10th June – end of September

You must have your own accommodation

Must pass a ski / snowboard test

Team Member Benefits:

This role can at times be challenging, but in return offers amazing work opportunities and benefits*. Your hard work and dedication will be rewarded with a complimentary Season Pass (for greater than 12 days service), vehicle access pass to the Horse Hill Carpark (subject to ARMB approval), 20% off at all BSL retail outlets, 10% discount on Snowsports School products, 10% off BSL hospitality outlets and an invite to all staff events and dinners.

If you think you have what it takes to join our team and meet our commitment to guest service, then we would like to hear from you.

Ready to join the team at Mt Buller this winter?  Apply Today!

*Benefits are commensurate with years of service and work availability during the winter season. Some benefits listed may not be available to all staff members.


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