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Payroll Specialist

Career Site Location: VA, Roanoke
Job Code: ES_ES241
Req ID: 5974
Exempt/Non-Exempt: Non-Exempt
Status Category: Full-Time
Scheduled Hours Per Week: 40
# of Openings: 1


CBIZ Employee Services Organization is the employee benefits consulting and HR technology administration division within CBIZ Benefits & Insurance Services, Inc. CBIZ provides a full suite of services to organizations seeking quality and cost-efficiency in their operations. Our most broad services focus on benefits, insurance, financial and accounting consulting. Ranked as one of the Top 10 U.S. Benefits Specialist since 2002 (Business Insurance Magazine) and one of America’s Best Employers (Forbes 2015), CBIZ ESO has approximately 1,000 professionals in nearly 40 offices throughout the United States. These professionals serve client organizations in an array of industries by combining their local expertise and presence with the strength and support of national resources.

We are seeking a results-oriented individual to work as a Payroll Specialist in a fast paced and rapidly growing environment.   CBIZ ESO is a National Payroll/Benefits Provider.  Voted a  2012 Best Places to Work in Virginia, CBIZ ESO is  centrally located in Roanoke, Virginia.  

This position is responsible for assisting clients with payroll tax related questions and issues, researching, tracking and ensuring all state and regulatory notices are responded to and effectively resolved, working with tax agencies to ensure that all rates and filing frequencies are correct, and performing quarter end compliance functions.  Interested applicants must possess the ability to work a flexible schedule.  Experience processing payroll and/or payroll tax is a plus. 

Successful candidates in this position will possess the following skills:

  • Demonstrated ability to identify, diagnose and resolve basic to complex issues affecting service delivery
  • Ability to manage multiple complex projects independently, and meet deadlines under pressure
  • Interpersonal skills. Ability to work independently and as part of a team
  • Oral and written communication skills. Ability to interact with internal and external clients at all levels
  • Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations
  • Ability to quickly adapt to the variable environment of a start-up or rapidly growing organization
  • Experience in a fast paced production orientated work environment
  • Demonstrated focus on customer service
  • Ability to provide a positive customer experience
  • Ability to analyze and resolve customer disputes
  • Proven experience with listening and eliciting information effectively
  • Ability to work cohesively within a team oriented environment
  • Strong PC skills including ability to troubleshoot common problems and the ability to navigate various computer applications (including but not limited to MS Office)
  • Consistent and stable work history

Essential Functions and Primary Duties

  • Assists internal and external clients with needs, requests, and problems in a timely manner
  • Communicates with all necessary parties to ensure accuracy of all appropriate data
  • Researches and accurately resolves a full range of customer service needs according to the commitments and standards set forth
  • Work to understand new department processes, procedures and/or programs
  • Assists with new hire training as well as ongoing internal training as needed
  • Supports internal employee questions and acts as mentor for less experienced employees
  • Effectively operates and uses all departmental hardware and software
  • Ensures all internal controls and procedures are followed for accuracy
  • Additional responsibilities as assigned

Minimum Qualifications Required

  • High School Diploma or GED required; Bachelor’s degree preferred
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Excellent customer relation skills
  • Proficient use of applicable technology
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks


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CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please click here.


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