Build Your Career at WageWorks®
Customer Service Manager, Outsourced Ops
|Secondary Location(s):||Irving, TX|
|# of Openings:||1|
Check out the following fantastic career opportunity!
Customer Service Manager, Outsourced Operations
OVERVIEW AND REPORTING RELATIONSHIP
With direction from senior call center leadership, this position manages the day-to-day relationship with vendors performing outsourced customer service operations. As the primary liaison between the organization and the vendor, this position ensures the alignment between outsourced customer service quality levels, costs and production metrics and Company standards. This position is responsible for the achievement of daily, weekly, monthly, quarterly and annual goals.
OTHER REPRESENTATIVE DUTIES
A proficient knowledge and understanding of business as normally obtained through the completion of a Bachelor’s Degree in business or a related field.
The ability to effectively manage call center activities as described as normally obtained through at least five to ten years call center management experience in an environment that entailed a high volume of transactions, intensive customer interaction, and rapid and constant change. Experience should include responsibility for at least fifty or more employees or prior management of an outsourced vendor relationship. Incumbents should also have a proven record of accomplishment of performance improvements as well as sustained customer satisfaction and employee morale.
Tempe, AZ | Irving, TX (Will need to be available to work remote as well as able to come into either location; Irving, TX or Tempe, AZ for training and on-going as needed)
Build Your Career at WageWorks!
WageWorks enables millions of people to save money on critical expenses like healthcare, dependent care, and commuting, through Consumer-Directed Benefits, such as Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits. WageWorks is a leader in the industry serving more than 6.5 million people for over 100,000 employers, including 63% of the Fortune 500 and numerous public sector clients.
WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success. It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.
Customer-Centric: Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.
Caring: People are at the heart of our company. We care about people: our Clients, our Clients’ employees and their families, our partners, and local communities, and our fellow employees at WageWorks.
Passionate: We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.
Accountable: We are dedicated to making our team and the company succeed, and we are open, honest, ethical and conscientious, as we deliver on our commitments.
Leading: Our actions inspire new ideas and drive change each and every day.
Respectful: We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.
Why Work for WageWorks?
If you're looking for a career that provides plenty of growth opportunities, responsibility, and interesting challenges to tackle, you will find it here.
If you want to join a fast-moving, high-growth, exciting company that's a market leader, you’re looking in the right place.
But mostly, if you want to help people live happier, healthier, and more productive lives, then you’ll want to work for WageWorks.
WageWorks provides equal employment opportunity without regard to pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, citizenship, mental or physical disability (including HIV and AIDS), medical condition, veteran or military status, marital or registered domestic partnership status, age, sex, sexual orientation, genetic information, gender identity or any other basis protected by federal, state or local law, ordinance or regulation.
Employment will require successful completion of a background check.
Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Armed Forces Service Medal Veterans.
Drug free workplace.
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