Build Your Career at WageWorks®
Director, Relationship Management
|Secondary Location(s):||Irving, TX|
|# of Openings:||1|
Check out the following fantastic career opportunity!
Director, Relationship Management
OVERVIEW AND REPORTING RELATIONSHIP
With limited supervision by executive and senior division leadership, this position provides direction, oversight and execution of established strategic and tactical plans, goals and operations for a designated group of accounts in Client Services. This role develops and manages the direction of client relationships in the designated group of accounts throughout the account lifecycle, including providing effective tactical client support and addressing key issues to positively impact client satisfaction and retention and also by providing leadership and direction for a team of Client Services professionals with responsibility for attending to all aspects of the customer relationship at the employer level.
OTHER REPRESENTATIVE DUTIES
Experience performing consulting, client service, account management, customer service or call center experience in a client support environment is required. The ability and skill to effectively service clients of multiple sizes and complexity, as obtained through at least 7 - 10 years of account management experience in a related field or environment is required.
Significant and proven successful experience leading and directing high performing client relationship teams, including coaching, training, guiding, developing, and managing performance is essential.
The ability to foster strong relationships with Clients and internal WageWorks’ departments is required.
Excellent organizational, leadership, communication, presentation, listening and interpersonal skills are required to perform the functions as described. Incumbents must have the ability to navigate political arenas with ease as well as persuade, influence and sell change effectively while projecting a professional image. Requires self-confidence and the ability to work independently. Ability to interact effectively with clients, sales team members, operations, customer service and other internal departments as described is required.
Requires excellent data gathering and analysis skills, utilizing reports, spreadsheets, web-based applications, and other software tools. The ability to assess and resolve simple to complex issues related to products, service delivery or payroll issues is essential.
Exceptional organizational and time management skills, orientation to detail as well as a high commitment to client satisfaction are required. The ability to handle multiple tasks/priorities under time constraints is required. The abilities to proactively identify client needs and offer solutions as well as build rapport and effectively communicate at multiple levels in the client organization are essential.
Knowledge and expertise in or the ability to rapidly learn the Company’s products and services is required.
Knowledge of FSA, HSA, Commuter or other tax-advantaged benefits, payroll, GL and accounting is required
A proficient knowledge and understanding of business as normally obtained through the completion of a Bachelor’s Degree in business or a related field. A Master’s Degree in Business Administration is strongly preferred.
Build Your Career at WageWorks!
WageWorks enables millions of people to save money on critical expenses like healthcare, dependent care, and commuting, through Consumer-Directed Benefits, such as Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits. WageWorks is a leader in the industry serving more than 6.5 million people for over 100,000 employers, including 63% of the Fortune 500 and numerous public sector clients.
WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success. It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.
Customer-Centric: Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.
Caring: People are at the heart of our company. We care about people: our Clients, our Clients’ employees and their families, our partners, and local communities, and our fellow employees at WageWorks.
Passionate: We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.
Accountable: We are dedicated to making our team and the company succeed, and we are open, honest, ethical and conscientious, as we deliver on our commitments.
Leading: Our actions inspire new ideas and drive change each and every day.
Respectful: We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.
Why Work for WageWorks?
If you're looking for a career that provides plenty of growth opportunities, responsibility, and interesting challenges to tackle, you will find it here.
If you want to join a fast-moving, high-growth, exciting company that's a market leader, you’re looking in the right place.
But mostly, if you want to help people live happier, healthier, and more productive lives, then you’ll want to work for WageWorks.
WageWorks provides equal employment opportunity without regard to pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, citizenship, mental or physical disability (including HIV and AIDS), medical condition, veteran or military status, marital or registered domestic partnership status, age, sex, sexual orientation, genetic information, gender identity or any other basis protected by federal, state or local law, ordinance or regulation.
Employment will require successful completion of a background check.
Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Armed Forces Service Medal Veterans.
Drug free workplace.
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