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Manager, HR Operations

Location: San Mateo, CA
Secondary Location(s): Open (Any WageWorks Office)
Employment Type: Regular
ID: 5552
# of Openings: 1


Check out the following fantastic career opportunity!


Manager, HR Operations


This role is responsible for planning, implementing and continuously improving Human Resources processes by collaborating closely across all HR and corporate functions across the organization (e.g. Payroll, IT, Finance and Accounting, etc.). This role has direct management over the organization’s Human Resources Information Systems (HRIS) to recommend and implement continuous process improvements. In addition, this role is responsible for ensuring compliance with policies and procedures across the various operational processes that span HR.


  • Establish an employee resource center as the main point of contact for employee questions related to HR
  • Identify, track, and manage issues, risks, and action-items across individuals and teams
  • Manage day to day escalations of employee requests and concerns
  • Lead special projects (i.e. M&A integration, business reorg)
  • Drive the employee support services program daily management and compliance in partnership with other HR teams, working collaboratively with cross-functional partners
  • Collaborate with other leaders to drive the employee experience, process, and technology improvements
  • Provide appropriate escalation, balance the business requirements versus technical constraints, and maximize the benefits from the programs
  • Work cross-functionally to develop project plans and manage projects against established goals and timelines
  • Ensure HR audit and control processes are developed and followed in compliance with local data privacy laws, US wage and hour laws, SOC II, and internal policies and procedures
  • Champion collaborative cross-functional relationships with Recruiting, Facilities, Payroll and hiring managers to ensure the successful onboarding and offboarding of new employees and contingent workers
  • Deliver and execute mobility program
  • Assess areas of opportunity, determine approach, compile and analyze data, and prepare recommendations to define HR operations strategies related to HRIS and processes
  • Work closely with HRIS to develop meaningful analytics and reports
  • Clearly communicate with high emotional intelligence


  • A basic understanding of computer knowledge, as required for data entry, is required. Additionally, incumbents should possess a proficient understanding of computer programs and the inherent ability to work with a proprietary administrative system.
  • A general understanding and knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other basic office procedures and terminology is required. A basic understanding of computer knowledge, as required for data entry is required.
  • Must have the ability to handle multiple tasks in a timely and effective manner in a fast-paced environment.
  • Incumbents should possess good organization skills and have good attention to detail.
  • Good knowledge and understanding of flexible spending account (FSA) benefits, health saving accounts, COBRA and commuter benefits is preferred.
  • Incumbents must be able to demonstrate ownership for issues pertaining to customer service questions, researching and providing solutions rather than escalating problems that can be resolved at the first point of contact.
  • Good communications and interpersonal skills are required to interact positively with all levels of the organization and external contacts as described. The ability to remain customer service focused during situations in which customers may be notably frustrated.
  • Incumbents must have a very good attention for details and good organizational skills.
  • The ability to work extra hours as necessary during open enrollment periods and for special projects is required.


Knowledge of Human Resources theories, practices and principles and the related regulatory environment as normally obtained through the completion of a Bachelor’s Degree in Human Resources, Business Management or Organizational Development.


Isan Mateo, CA | Open to other WageWorks Offices  

Build Your Career at WageWorks!

WageWorks enables millions of people to save money on critical expenses like healthcare, dependent care, and commuting, through Consumer-Directed Benefits, such as Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits. WageWorks is a leader in the industry serving more than 6.5 million people for over 100,000 employers, including 63% of the Fortune 500 and numerous public sector clients. 

WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success. It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.

Customer-Centric: Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.

Caring: People are at the heart of our company. We care about people: our Clients, our Clients’ employees and their families, our partners, and local communities, and our fellow employees at WageWorks.

Passionate: We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.

Accountable: We are dedicated to making our team and the company succeed, and we are open, honest, ethical and conscientious, as we deliver on our commitments.

Leading: Our actions inspire new ideas and drive change each and every day.

Respectful: We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.

Why Work for WageWorks?

If you're looking for a career that provides plenty of growth opportunities, responsibility, and interesting challenges to tackle, you will find it here.

If you want to join a fast-moving, high-growth, exciting company that's a market leader, you’re looking in the right place.

But mostly, if you want to help people live happier, healthier, and more productive lives, then you’ll want to work for WageWorks.


WageWorks provides equal employment opportunity without regard to pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, citizenship, mental or physical disability (including HIV and AIDS), medical condition, veteran or military status, marital or registered domestic partnership status, age, sex, sexual orientation, genetic information, gender identity or any other basis protected by federal, state or local law, ordinance or regulation.

Employment will require successful completion of a background check.

Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Armed Forces Service Medal Veterans.

Drug free workplace.

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