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Supervisor, Data Integration Services
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Supervisor, Data Integration Services
With general direction and latitude for independent judgment, responsible for supervising the daily activities of a Data Integration Services team that implements Electronic Data Interface (EDI) inbound and outbound data feeds for clients and third party administrators, processing of data files, monitoring ongoing production jobs, and overall data integrity in accordance with established Service Level Agreements (SLA’s) and company standards.
REPORTING STRUCTURE & WORK SETTING
This position typically performs work at a WageWorks site and reports to a Manager of Data Integration Services or another leader with responsibility for data integration. The nature of the work entails that incumbents collaborate and work closely with operational management teams, cross-functional management teams, and internal/external customer/client leaders.
ESSENTIAL DUTIES & PRIMARY ACCOUNTABILITIES
NOTE: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
MARGINAL DUTIES & ADDITIONAL FUNCTIONS
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES
WORK EXPERIENCE OR RELATED EXPERIENCE:
SPECIALIZED KNOWLEDGE, SKILLS & ABILITIES:
ADDITIONAL PERFORMANCE REQUIREMENTS
WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success. It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.
CARING - People are the heart of our company. We care about people: our Clients, our Client’s employees and their families, our partners, and local communities, and our fellow employees at WageWorks.
CUSTOMER-CENTRIC - Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.
PASSIONATE - We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.
ACCOUNTABLE - We are dedicated to making our team and the company succeed, and we are open, honest, ethical, and conscientious, as we deliver on our commitments.
LEADING - Our actions inspire new ideas and drive change each and every day.
RESPECTFUL - We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.
NOTE: WageWorks leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered and results oriented manner with a focus on customer service.
This position entails formal direct managerial responsibility for a team of Data Integration Services members, as described.
Proficiency with business and communications software (preferably Word, Excel, PowerPoint, common Windows operating systems, and Outlook) is required. Knowledge and proficiency with web-based tools, relational databases and internet solutions. Experience with Microsoft SQL Server Management Studio is preferred.
TRAVEL REQUIREMENTS & CONDITIONS
Occasional travel to attend training or meetings may be required.
WORK ENVIRONMENT CONDITIONS & DEMANDS
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
PHYSICAL REQUIREMENTS & DEMANDS
Work requires normal range of hearing and eyesight. Incumbent must be able to use a telephone or headset equipment and operate a keyboard and other office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and travel on public or in personal transportation vehicles for extended periods in a day with periodic interruptions is required. At times, incumbents are subject to sitting for prolonged periods. Infrequently, incumbent must be able to lift and move material weighing up to 20 lbs. Incumbent may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.
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