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Manager, Data Integration Services
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Manager, Data Integration Services
Works independently with minimal supervision and is responsible for managing the daily activities of a Data Integration Services team. This team implements Electronic Data Interface (EDI) inbound and outbound data feeds, processing of data files, monitoring ongoing production jobs, and overall data integrity in accordance with established Service Level Agreements (SLA’s). Works closely with IT resources as well as other operational units to ensure seamless delivery of products and services.
REPORTING STRUCTURE & WORK SETTING
This position typically performs work at a WageWorks site and reports to a Director of Data Integration Services or another leader with responsibility for data integration. The nature of the work entails that incumbents collaborate and work closely with operational management teams, cross-functional management teams, and internal/external customer/client leaders.
ESSENTIAL DUTIES & PRIMARY ACCOUNTABILITIES
NOTE: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
1. Direct oversight for data-set-up that includes: implementations, ongoing monitoring of production jobs as well as inbound/outbound data files, and overall data integrity, Takes action when to redirect resources when service and/or performance levels are unacceptable.
2. Manages and oversees activities to ensure internal client support functions and relations are delivered in a manner that meets customer service standards and Service Level Agreements.
3. Responds to technical issues to provide support for escalated non–repetitive data issues.
4. Serves as the Data Integration Services team Subject Matter Expert (SME) for internal and external clients. Reviews departmental requests regarding support and makes the appropriate recommendations for resolution.
5. Educates and directly interacts with the client and vendor to facilitate communication during implementation process
6. Assists with establishing written policy and procedures to facilitate integrity and accuracy of incoming and outgoing data.
7. Assists senior management with planning, selection, and allocation of resources that support the team’s overall productivity and effectiveness.
8. Tracks team performance by reviewing meaningful metrics in order to provide feedback to Data Integration Services team as well as frontline staff.
9. Carries out personnel actions for the Data Integration Services team to include, hiring & scheduling; training & evaluation; coaching, counseling, & performance management.
MARGINAL DUTIES & ADDITIONAL FUNCTIONS
1. Performs other duties as assigned or apparent.
ADDITIONAL PERFORMANCE REQUIREMENTS
WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success. It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.
CARING People are the heart of our company. We care about people: our Clients, our Client’s employees and their families, our partners, and local communities, and our fellow employees at WageWorks.
CUSTOMER-CENTRIC Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.
PASSIONATE We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.
ACCOUNTABLE We are dedicated to making our team and the company succeed, and we are open, honest, ethical, and conscientious, as we deliver on our commitments.
LEADING Our actions inspire new ideas and drive change each and every day.
RESPECTFUL We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.
NOTE: WageWorks leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered and results oriented manner with a focus on customer service.
This position entails formal direct managerial responsibility for a team of Data Integration Services members, as described.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of information technology or business administration or a closely related field as normally obtained through the completion of a Bachelor’s Degree in Computer Science, Engineering or Information Systems.
WORK EXPERIENCE OR RELATED EXPERIENCE:
The knowledge, skills and ability to develop tactical standards and support procedures for the provision of effective technical data integration services for clients as described, as normally obtained through three years of progressively responsible experience in an Information Technology with a client facing focus or a closely related role. Three to four years supervisory experience or project management experience is preferred.
SPECIALIZED KNOWLEDGE, SKILLS & ABILITIES:
A strong technical knowledge of principles and practices of information technology, organization, administration and management. The ability to plan, organize and direct the work of technical staff as described is required. Ability to quickly assess client and systems issues as well as research and investigate technical system transactions. Extensive experience with identifying trends in data or process issues, analyzing data. Drives for results and displays a sense of urgency.
Strong organizational, leadership, and decision-making skills are required to perform the functions as described. The ability to communicate technical information effectively, both oral and written and the ability to assimilate and understand information in a manner consistent with essential job functions are required. Identify trends in data or process issues, analyze data and report issues to management
The ability to manage activities in conformance with budgetary guidelines and limits is necessary. Works independently with minimal supervision.
A strong customer service orientation is essential. A demonstrated ability to adapt to the changing demands of business is necessary.
The ability to mentor and develop direct reports and others.
Proficiency with business and communications software (preferably Word, Excel, PowerPoint, common Windows operating systems, and Outlook) is required. Knowledge and proficiency with web-based tools, relational databases and internet solutions. Strong knowledge of SQL Server Management Studio and Oracle.
TRAVEL REQUIREMENTS & CONDITIONS
Occasional travel to attend training or meetings may be required.
WORK ENVIRONMENT CONDITIONS & DEMANDS
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
PHYSICAL REQUIREMENTS & DEMANDS
Work requires normal range of hearing and eyesight. Incumbent must be able to use a telephone or headset equipment and operate a keyboard and other office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with periodic interruptions is required. At times, incumbents are subject to sitting for prolonged periods. Infrequently, incumbent must be able to lift and move material weighing up to 20 lbs. Incumbent may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
Incumbent should be able to perform work at a computer terminal and travel on public or in personal transportation vehicles for extended periods in a day and function in an environment with periodic interruptions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.
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