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Senior Manager, Program for the Development of Leaders

Location: Irving, TX
Secondary Location(s): Louisville, KY, Tempe, AZ
Employment Type: Regular
ID: 5612
# of Openings: 7


Check out the following fantastic career opportunity!


Senior Manager,  Program for the Development of Leaders


WageWorks is seeking mid-career high potentials to enter into a leadership development program to create a pipeline of future executive talent for the organization. This position is for the Program for the Development of Leaders (PDL) Rotation Development Program. In this program, participants will complete 3 six-month developmental rotations through our Customer Experience, Relationship Management and Service & Operations business groups. This is our “Operations Track” of the program, which has additional tracks in other functions. Upon completion of the program and assuming performance expectations are met, participants will be placed into roles within one of the three groups. The program will encompass a variety of rotational track, project based and development-orientated work.


  1. With general direction and aligned with targets set forth by track leader, this position in engaged on projects that support the direction and initiatives of the sub function assigned during each rotation.
  2. Works collaboratively with other WageWorks departments where appropriate to support business partnership. This may include working across internal organizations to resolve issues and improve internal processes that affect customer or client satisfaction.
  3. Actively involved in various learning and development opportunities provided internally. Proactively learning about WageWorks and the various functions and sub functions to gain a well-rounded understanding of the business. Identifying and developing key relationships throughout the organization.
  4. Proactively involved in rotation project work based on cross-functional problems. Collaborate with project group to analyze and create a recommendation/proposal. At completion of the project, present recommendations.
  5. Maintains an awareness with the employee benefits industry and the related regulatory environment to effectively manage consultation and benefits administration activities. This may require participation with and maintenance of memberships with professional work groups; attending trainings, seminars, and other business-related conferences; and interfacing with peers.


A minimum of 3 – 5 years of experience in Operations with specific focus in customer service, service & ops, or relationship management. We would prefer experience in a relevant professional environment if possible, which would include financial services, technology, healthcare or heavy call center operations. People leadership experience is highly desired.

Excellent verbal and written communication skills and strong interpersonal skills are necessary. The ability to work with people of diverse backgrounds and at all organizational levels is required. A professional demeanor is essential.

Strong presentation and facilitation skills are necessary. Should be comfortable presenting to all levels of leaders and employees in a polished and professional manner.


Experience with People Management & Leadership. This would include Performance Management, Career Development and Engagement related activities. Management skills during times of rapid change and organizational challenges is important.

Strong Project Management Ability. Excellent planning, time management and organizational skills are required. The ability to effectively handle multiple projects using independent judgment and discretion is essential. Excellent problem-solving and coordination skills are necessary to work across internal organizations and drive quick resolution of issues.

Good analytical skills and the ability to make effective judgments on available information are required. The ability to assess and resolve complex issues related to data analytics, metrics and associated recommendations.

Solid financial acumen and the ability to monitor/manage financial budgets.


Knowledge of operations management or a closely related field as normally obtained through the completion of college or equivalent experience. Graduate degree preferred.


Irving, TX, Tempe, AZ, and Louisville, KY

Build Your Career at WageWorks!

WageWorks enables millions of people to save money on critical expenses like healthcare, dependent care, and commuting, through Consumer-Directed Benefits, such as Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits. WageWorks is a leader in the industry serving more than 6.5 million people for over 100,000 employers, including 63% of the Fortune 500 and numerous public sector clients. 

WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success. It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.

Customer-Centric: Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.

Caring: People are at the heart of our company. We care about people: our Clients, our Clients’ employees and their families, our partners, and local communities, and our fellow employees at WageWorks.

Passionate: We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.

Accountable: We are dedicated to making our team and the company succeed, and we are open, honest, ethical and conscientious, as we deliver on our commitments.

Leading: Our actions inspire new ideas and drive change each and every day.

Respectful: We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.

Why Work for WageWorks?

If you're looking for a career that provides plenty of growth opportunities, responsibility, and interesting challenges to tackle, you will find it here.

If you want to join a fast-moving, high-growth, exciting company that's a market leader, you’re looking in the right place.

But mostly, if you want to help people live happier, healthier, and more productive lives, then you’ll want to work for WageWorks.


WageWorks provides equal employment opportunity without regard to pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, citizenship, mental or physical disability (including HIV and AIDS), medical condition, veteran or military status, marital or registered domestic partnership status, age, sex, sexual orientation, genetic information, gender identity or any other basis protected by federal, state or local law, ordinance or regulation.

Employment will require successful completion of a background check.

Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Armed Forces Service Medal Veterans.

Drug free workplace.

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