Permitting Coordinator I or II:This is work assisting customers in permitting with the following: respond to general permitting questions, research, issuance of permits, schedule inspections and process payments in accordance with applicable State Statutes, county ordinances, regulations, unit policies in permitting. This position has a high level of customer interaction and will build and foster positive working relationships and maintain an excellent customer service standard when interfacing with both internal and external customers.
Accepts applications and information through walk-ins, phone calls, emails or faxes. Processes and enters all permit applications in permit tracking system including: building permits, zoning permits, resource protection permits, culvert permits, right of way permits, etc.; verifies accuracy of fees in the Permit Tracking System in accordance with applicable ordinances, regulations and unit policies. Issues a variety of permits, certificates of occupancy and certificates of completion. Assesses fees based on Fee Ordinance. Collects all types of payments for fees related to permitting, licensing, code enforcement, utilities, code enforcement penalty fees, etc. Processes customer inquiries and makes decisions in accordance with applicable ordinances, regulations and unit policies. Researches files, databases, internet, GIS and maps for a variety of source background materials. Must understand the County Address System. Research and provide timely responses to department contact center folders and monitor emails received from email@example.com. Provide assistance with records management/records management division as requested.
Schedules inspections; updates agents on contractor licenses. Responsible for keeping your procedure manual up to date and provide input to manager for updating the unit procedure manual, when necessary.
Maintains records and files pertaining to permits and responds to customer requests for south county files. Coordinates with Records Supervisor to ensure file transfers between north and south county permit offices.
Balances/reconciles cash at assigned work station at end of each day. Attendance at annual Cashing Handling classes required.
Permitting Coordinator I: A High School Diploma or its equivalent and three (3) years of clerical office experience or customer service experience. Valid Florida Driver's License. (Pay Range: $13.76 - $17.25, may exceed depending on qualifications.)
Permitting Coordinator II: A High School Diploma or its equivalent and three (3) years of clerical or customer service experience. One year of experience involved with the interpreting, enforcing, screening or monitoring of a regulatory process (such as permitting, planning, zoning, ordinances, licenses, building, taxes, etc.). Satisfactory Completion of Core Competencies or ability to obtain Core Competencies within six (6) months of hire date. Valid Florida driver’s license. (Pay Range: $13.76 - $17.75, may exceed depending on qualifications.)
Preferred Qualification:Prefer one year experience with permitting, zoning and/or construction knowledge.
Job Based Competencies:Must have excellent customer service and positive interpersonal skills and the ability to establish and maintain positive working relationships with internal and external customers. Ability to ensure permit packages building plans, and related documents submitted are complete and accurate. Knowledge of office practices, policies and procedures as they relate to permitting. Ability to research and complies information, prepare summaries and reports. Ability to perform multi-tasking duties. Demonstrates effective problem solving efforts and generates new ideas. Must be able to understand, interpret and implement applicable rules, regulations, codes, policies and procedures. Must promote openness, teamwork and continuous quality improvement and is willing to help develop team building. Must have solid computer skills using Microsoft Office (Word, Excel, Outlook) software and must become proficient in other software with the County may utilize such as KRONOS and LIMS.
Physical Demands:Must occasionally lift and/or move up to 25 pounds.
Sarasota County Government is committed to wellness and successful applicants must be tobacco free for twelve months preceding date of application.