Position Description

Customer Service Representative I
Job Code 4174
Requisition Information
Department:
Sarasota County Area Transit (SCAT)

Opening Date:
1/09/2019

Tentative Close Date:
1/18/2019

County Region:
Central County (S. Fruitville - N. Clark)

Location.:
5303 Pinkney Avenue Sarasota, FL

# of openings:
1

Pay range:
$11.99 - $14.85

Who May Apply?:
Open to All

Position Type:
Full time

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Customer Service Representative I:  This position is directly responsible for the oversight and processing of initial SCATPlus passenger applicants and proper filing of applications and department documentation.  In doing so, ensures that all Federal, State, local and program regulations are adhered to and eligible passenger transportation needs are satisfied.  This position is key to the SCAT organization that promotes outstanding customer service to the para-transit community.

Duties:

  • Compile daily safety and accident data and assist with processing
  • Enters all new passenger applicant's information into the Trapeze scheduling computer system
  • Accurately file and purge passenger application files.  Identify the passengers who will be requiring re-certification
  • Arrange passenger functional assessment appointments for the Mobility Coordinator
  • Compile track and record the resolution of customer concerns
  • Assist with documenting and follow up for Safety and Labor Management meetings
  • Maintain records of Para-transit usage
  • Fulfill requests for Public Records

 

Minimum Qualifications:  A High School Diploma or its equivalent.  One-year experience in clerical or public contact work and working knowledge of computer and hardware systems dealing with public response.

Job Competencies:

  • Ability to communicate verbally and in writing
  • Excellent customer service skills
  • Excellent telephone skills
  • Familiarity with State and Federal Grants
  • Strong background in Microsoft Office
  • Some knowledge about para-transit functions

 

Physical Demands:  Must occasionally lift and/or move up to 50 pounds.

 

 

 

 

 

 

 

Sarasota County Government is committed to wellness and successful applicants must be tobacco free for twelve months preceding date of application.

Drug Free Work Environment             EOE/AA/ADA 

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