Administrative Specialist I:This is administrative office support work providing excellence in customer service, service request coordination, clerical and data processing, all of which may require varying degrees of independent judgment.
Provide internal and external customer service.
Act as the first point of contact for customers for Sarasota County Mosquito Management Services.
Respond to inquiries and provide assistance to customers, contact center personnel, management and field staff. Responsible for coordinating service requests from customer to field and/or management staff.
Answer phones and provide pertinent information to customer inquiries about the Mosquito Management Services (MMS) program practices and procedures, mosquitoes, daytime larve control, pesticides and nighttime mosquito control.
Coordinate with the Operations Supervisor and Outreach Specialist when resolving citizen inquiries.
Resolve routine problems, questions and concerns and refers more complex issues to higher level.
Act as the primary contact for chemically sensitive customer concerns.
Maintains Mosquito Management Services notification listing of persons (pesticide sensitive individuals) requesting personal contact for mosquito spraying missions in their area and initiate calls from this list as needed.
Communicate customer issues to appropriate Mosquito Management Services personnel.
Provide support for various public notification software programs.
Serve on the Mosquito Database Committee.
Utilize County P-Card for Mosquito Management Services purchases and travel registrations.
Maintain office equipment and office supply inventory.
Perform administrative duties associated with Integrated Pest Management Working Group (IPMWG) meetings (e.g. operate DCR recording equipment, transcribe minutes, communications to members).
Typing and data entry, compiling and logging information.
Preparation/mailing of customer surveys; collecting data and monthly reporting of results of returned surveys.
Copying, filing and mail distribution. Inventory/package receiving. Prepare routine correspondence. Proofing and editing. Screen visitors, emails and calls. Short term projects and report preparation.
Minimum Qualifications:A High School Diploma or equivalent education; 0 - 2 years business related experience or exposure. Possess an aptitude and willingness to learn.
Preferred Qualifications:An Associate's Degree
Job Competencies:Exceptional customer service skills; problem-solving skills; communication skills; basic accounting principles; computer skills; Microsoft Outlook, Word, Excel, PowerPoint and similar programs; data base management and entry, ability to learn county databases; ability to follow detailed procedures.
Work Hours:Monday - Friday, 7:30 am. - 4:00 pm.
Physical Demands:This position must occasionally lift and/or move up to 50 pounds.
Sarasota County Government is committed to wellness and successful applicants must be tobacco free for twelve months preceding date of application.