Position Description

Financial Specialist III - Billing Specialist
Job Code 4614
Requisition Information
Department:
Public Utilities

Opening Date:
9/05/2019

Tentative Close Date:
9/20/2019

County Region:
Central County (S. Fruitville - N. Clark)

Location.:
Sarasota Operations Center 1001 Sarasota Center Boulevard Sarasota, FL

# of openings:
1

Pay range:
$17.60 - $22.45

Who May Apply?:
Open to All

Position Type:
Full time

Scheduled Hours 40
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Financial Specialist III (Working Title: Billing Specialist):  Complex customer service within a utility.  This position is responsible for monthly billing of all customers and franchises, adjustments, audits, work order generation/handling and complex report tracking/generation.

Duties:

May provide any of the following in completing daily work assignments:

  • Updating the utility rate table each year in accordance with the current rate resolution, to insure account billing accuracy
  • Perform daily audits of accounts for rate applicability and billing accuracy
  • Billing of approximately 92,000 accounts each month for over five million dollars of revenue each month
  • Perform billing adjustments to accounts at customer’s request per established guidelines
  • Issuing/Completion work orders to field crew based on customer or staff requests
  • Assessing applicable fees to accounts based on field work or other requests
  • Reviewing of daily system generated reports
  • Provides back-up support to Administrative Specialist in processing the daily bills
  • Provide if necessary back up support to the Utilities Customer Service area in handling customer contact on the phone or in person
  • Customer contact on detailed billing issues
  • System maintenance
  • Septage hauler billing monthly account reconciliation
  • City of Venice sewer billing monthly account reconciliation
  • Monthly and year end billing and consumption reporting
  • Monthly and year end revenue reporting
  • Ability to generate reports utilizing current report writing software
  • Performance measure tracking and reporting
  • Provide daily reports to Clerk Finance per audit requirements
  • Provide back-up functions to bill printing machines, inclusive of bill delivery to post office

 

Minimum QualificationsAn Associate's Degree from an accredited college or university in Accounting or Finance. Four (4) years experience in auditing procedures, inventory control, basic real

estate or bookkeeping/financial duties.  Year-for-year basis may substitute for the college degree.

 

Job Competencies:  

  1. Experience in independently performing complex clerical and technical customer service tasks.
  2. Experience in a utility customer service office or high volume phone center.
  3. Knowledge of standard office procedures and composition of correspondence.
  4. Ability to provide excellent customer service under pressure in a fast-paced environment and establish and maintain effective working relationships with co-workers, supervisors and customers.
  5. Working knowledge of Word and Excel, Windows. Prefer prior HTE billing software knowledge.

 

 

Sarasota County Government is committed to wellness and successful applicants must be tobacco free for twelve months preceding date of application.

Drug Free Work Environment EOE/AA/ADA

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