Position Description

NOC Operator
Location Fort Detrick, MD
Job Code 964
# of openings 5
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 NOC Operator- SIGN ON BONUS

 

SUMMARY

The NOC Operator shall be familiar with Data Center Operations in support of a complex web server environment, providing support for Tape COOP management and monitoring of the Data Centers environmental systems.  Troubleshooting of operational issues, escalation and coordination of operational activities will be required.  The NOC Operator shall perform limited resolution per guidelines; coordinate support as needed in support of operational guidelines prescribed by the Fort Detrick Network Enterprise Center (NEC) Ops Center management. 

TECHNICAL REQUIREMENTS

Primary responsibilities include:

  • Performs power up/down procedures for various platforms and devices located in the data center.
  • Provides operational support for server class platforms.
  • Maintains Windows and Linux servers following Standard Operating Procedures (SOP).
  • Executes backups on all assigned systems at specified times.  Inserts/removes backup tapes for DMLSS systems and cleans drives.
  • Assists in Property Management and working with Government staff to prepare equipment for pickup.
  • Provides after hours help desk functions for Fort Detrick NEC and must have the ability to log problems via telephone, e-mail or web and attempt to resolve or elevate to appropriate SME.
  • Have good communications skills and the ability to work independently as well as part of one more teams.
  • Coordinates pickup and delivery of media stored offsite through offsite storage vendor utilizing related software.
  • Performs notification of personnel on arrival of off- site monthly media - track response, return and documentation to facilitate media return to off-site storage
  • Participates in Data Center expansion, growth, and reconfiguration projects.
  • Updates all documentation, databases, SOPs for all functions performed  and systems affected- including VISIO, Spectrum, Remedy, Ops logs, SOPs, maintenance logs, event logs, activities logs, and Web Health
  • Monitors Message Manager system
  • Monitors and provides access to Data Center through ICIDS electronic monitoring for Data Center access, deliveries and pickups
  • Verifies DIS has performed monthly UPS/Chiller/Diesel Tests
  • Interacts with NEC staff and provide assistance in resolving issues
  • Assists with network server administration functions
  • Physically verify rack configurations (locations, contents, identification) and update as needed rack elevation diagrams using Microsoft Visio or similar software

Positions are for the  3rd shifts only.  Shift hours permanently assigned from Midnight to 8 a.m..  Working days typically arranged by scheduled rotation according to Alternative Work Week (AWW) schedule and will vary every 90 days as needed to balance weekday vs. weekend/Holiday work schedules across the Ops Center team.

SKILLS AND QUALIFICATIONS

  • Secret Clearance required
  • Knowledge of Army IT regulations and security procedures.
  • Associate's Degree desired, with 5 plus years’ experience. 
  • CompTIA  Security+ required.
  • Proven customer service skills.
  • Ability to apply systematic/systems analysis processes and procedures to troubleshooting diagnostics.
  • Advanced diagnostic skills and tools knowledge.
  • Experience with BMC Remedy 7.6 or similar help desk tracking tools.
  • Experience with Microsoft Office products including Access, Excel, and Word.
  • Demonstrated ability to work without direct supervision.
  • Knowledge of Army IT regulations and security procedures.

1Prospect Technologies is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

 

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