Position Description

Quality Manager
Location SC - Anderson
Department QUALITY
Employment Duration Full time
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First Quality was founded in 1989 and, in nearly three decades, has grown to be a global, privately-held company with over 4,000 employees. Its corporate offices are located in Great Neck, New York, with manufacturing facilities and offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print and packaging materials), serving institutional and retail markets throughout the world. First Quality focuses on private label and branded product lines.


Our core business philosophy is built on a proud culture driven by safety and quality, respect, humility, integrity, customer focus, and teamwork. With leading edge manufacturing technologies and processes and visionary leadership, First Quality is positioned to continue significant growth in the coming years. We are seeking an experienced Quality Manager for our First Quality Tissue, SE facility located in Anderson, SC. 


The Quality Manager will have responsibilities for leadership within the organization to initiate and direct all aspects of product and process quality to include: providing supervision for direct and indirect employees, gauge control and calibration, response to customer quality concerns, product liability issues, engineering change control, supplier, internal, and external industry audits, and collection of timely and accurate quality data. The position is responsible for providing information, advice, and interpretation of company policy, relative to the manufacturing of all products to insure that quality, product specifications, cost objectives and service objectives are met.


Primary responsibilities include:

  • Promote an action oriented safety culture embracing safety as a core value, instilling and exemplifying a safety mindset for all team members resulting in an incident free workplace.
  • Champions all safety initiatives within the department to ensure all safety goals/objectives are met and maintains a safe and clean environment for all team members.
  • Assures team member’s safety and environmental protection is top priority and that all activities are in compliance with federal and state regulations.
  • Lead and develop a team a diverse team of quality resources, managing personal and organization capabilities to deliver against key quality, cost and performance metrics.
  • Acts as the primary customer contact on all quality activity either directly or through direct reports. Serves as liaison in resolving quality issues with other functions within First Quality as well as working with other First Quality facilities and benchmarking best practices.
  • Assures that all resources utilized for the quality functions are procured, maintained, and perpetuated in a cost effective and timely manner within the goals of the strategic business plan.
  • Continually works for improvement on non-conformances, scrap, and variances to standard performance in support of the business plan.
  • Take the leadership role in maintaining/changing the quality culture of the company – serve as the visible model of Quality. Educate team members in the quality philosophy and practices, including improvement strategies.
  • Formulates and implements plans and procedures to continually improve quality performance, implement countermeasures and increase customer satisfaction.
  • Responsible for maintaining the First Quality – Quality Management System internally and externally and successful execution of supplier, customer and regulatory audits.
  • Responsible for preparation of the necessary budget, performance goals, objectives, and operating plans with updates and reports as required.
  • Acts as Product Liability Champion for First Quality, keeping Director of Operations informed of any issues and ensuring compliance to corporate requirements.
  • Defines and manages an end-to-end test environment including, but not limited to, selection of tools, methods, and process.
  • Assists with the planning and implementation of new programs, services, and projects; monitors progress and evaluates results; recommends changes or other action as appropriate.
  • Reviews, analyzes, and implements technological changes to enhance performance and customer requirements.
  • Influence plant leadership to ensure all quality programs and systems are implemented effectively.
  • Responsible for supporting the day to day activities related to the Quality, safety, and efficacy of the product manufactured, including the support of operations for new product introduction, process validation, all production activities, and incoming inspection.
  • Work with cross-functional teams to prioritize key site projects and determine appropriate resources and timing; integrate lean six sigma activities with quality system activities such as Corrective and Preventive Action (CAPA) and Quality Improvements to assure effectiveness and compliance to customer and regulatory requirements.
  • Evaluate performance of current operational quality and quality engineering methods (e.g. failure investigation, measurement systems analysis, process development, etc.) and drive best practices throughout the business and transfer that knowledge across the business, as appropriate.


The ideal candidate should possess the following:

  • Bachelor’s degree in Engineering discipline and 3+ years in Quality or manufacturing engineering, (or) Bachelor’s degree in a scientific/technical field with 5+ years in Quality or manufacturing engineering disciplines.
  • Experience in technical problem solving, statistical analysis, and quality auditing preferred.
  • ASQ Certification or equivalent training (CQA and CQE preferred).
  • Lean, Six Sigma or equivalent certification preferred.
  • Experience in a lean manufacturing environment preferred.
  • Knowledge of and familiarity with formal Quality System (ISO/QS/9000, GMP/QSR, etc.).
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Knowledge of principles and processes for providing customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • SAP knowledge preferred.
  • Demonstrated capability in leading teams of people, and developing individuals to perform at high levels, both individually and collectively
  • Proficient in communicating information to individuals and groups in both written and presentation form.
  • Outstanding organizational skills and experience with managing multiple deadlines simultaneously.
  • Ability to take initiative, maintains confidentiality, meet deadlines, and work in a team environment.
  • Ability to work effectively with, and influence a diverse group of individuals at all organizational levels.
  • Ability to think analytically and is detailed oriented.
  • Advanced supervisory skills.


Excellent compensation and benefits, which are effective the first day of employment!


First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations.  As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.


First Quality is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

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