Position Description

Operations Analyst
Location New York, NY; Oakland or Los Angeles, CA
Job Code 9102-54
# of Openings 1
Apply Now

MDRC is seeking an Operations Analyst to join our Postsecondary Education policy area, which conducts research to gauge the impacts of programs designed to help low-income students succeed academically in community colleges and other postsecondary institutions.

MDRC is a recognized as a national leader in postsecondary education research and technical assistance. For its growing postsecondary education agenda, MDRC is seeking a person to work as part of interdisciplinary teams on institutional reform, comprehensive student services, financial aid, and developmental education interventions. This position covers a range of possible activities within MDRC’s national and state-level postsecondary work, including research, operations, technical assistance, development, and dissemination. Candidates should have an interest in postsecondary education programs and/or research, and strong analytical, communication, and organizational skills. The Operations Analyst will have the opportunity to work on current social policy issues related to postsecondary education in a dynamic and challenging environment, under the guidance and supervision of leading program evaluation and public policy researchers.


The position provides the successful candidate an opportunity to:

  • Conduct reconnaissance and recruit sites into MDRC evaluations
  • Develop and deliver technical assistance and program-related support to service providers
  • Serve as liaison between evaluation sites and MDRC project directors
  • Assess and monitor ongoing program planning, implementation, and operations in program locations and provide formative feedback
  • Conduct interviews and observations with a broad group of administrators, program staff, policymakers, students, and other key stakeholders
  • Write reports and disseminate results to policymakers, practitioners, and social scientists
  • Provide support for general project management activities, including organizing meetings, updating work plans, and facilitating coordination across project sub-teams


Prospective candidates should possess the following qualifications:

  • Graduate-level degree (master’s degree with relevant program operations experience) in a social policy/science or a related field preferred
  • Demonstrated interest in social policy issues
  • Basic understanding of quantitative and qualitative research methods
  • Ability to work both independently and as part of a team
  • Ability to handle multiple tasks and meet deadlines
  • Ability to collaborate and work with diverse program teams
  • Excellent written, oral, and interpersonal communication skills, as well as analytical ability
  • Sensitivity to conduct research and technical assistance in diverse communities and the ability to relate to program management staff, site staff, community residents, and study participants
  • Comfort in working in a highly collaborative and fast-paced environment

The position requires travel and is based in MDRC’s New York or Oakland office; some on-the-job training is provided. Salary and level will be commensurate with education and experience. Comprehensive fringe benefits offered.

When applying, please include a writing sample. Only candidates selected for further consideration will be contacted.

MDRC is an Equal Opportunity/Affirmative Action employer. MDRC does not discriminate, and all qualified applications will receive consideration without regard to race; color; national origin; religion; creed; sex or gender (including sex stereotyping and gender identity or expression); sexual orientation; citizenship status; pregnancy; disability; age; military or veteran status; marital or partnership status; genetic information, genetic predisposition, or carrier status; prior unemployment status; consumer credit history; status as a victim of domestic violence, sex offenses, or stalking; or any other category protected by applicable federal, state, or local laws. Legal work authorization is required.

Back Apply Now