This position is accountable for ensuring accurate and timely processing of contracts, amendments and appointments in compliance with state and federal licensing rules and regulations. The incumbent must provide customer service oriented contracting services to the distributors and fellow employees of National Life Group, while supporting the company’s growth and expense management initiatives.
Evaluates prospective agents qualifications to represent the company through thorough criminal and credit background review, as well as reviewing any state licensing regulatory issues; judgment is used to determine what requirements may be needed to process negative information
Works with Recruiters, Marketing, GA’s, MGA’s, Office Managers and management to obtain appropriate support or release letters; notifies Legal and Marketing of issues or transfers
Governs the issuance of new business and payments of commissions until agents are legally licensed and contracted
Evaluates and interprets state insurance regulatory requirements to ensure that all agents are in compliance
Evaluates agent’s prior history with any of the company’s entities to determine eligibility for rehire or transfer
Reviews vendor generated reports to determine if corporation is at risk by any regulatory actions against current agents
Continually make adjustments for changes in workflow and demand for services; find efficiencies and recommend improvements as appropriate
Participates in cross-training within the unit
Notifies field force of changes in state regulations concerning licensing for life, annuity, long term care, indexed annuities and variable products
Ensures ALC, AMS and payroll systems are correctly coded to reflect agent’s licensing status, commissions to be paid and companies representing to protect company and agent from state regulatory actions and penalties
Ensure quality and time service standards are met
Participate in new distribution initiatives
Participate in process and efficiency improvement initiatives
Ensures MAR compliance
Directs web security access for agents
Researches errors and questions from producers; ensures timely response.
Qualified candidates will have 1-2 years experience in a home office or field office setting, preferably in the insurance or other regulated financial services industry; familiarity in dealing with state regulations, contracts, etc.
High School Diploma, college degree preferred
Must have an intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook); mainframe processing, and the ability to utilize dual monitors
LOMA courses or related life insurance experience/training preferred
Ability to meet established deadlines; must be able to work independently as well as being a team player
Ability to work in a fast-paced environment; strong interpersonal skills a must
Establish and maintain effective working relationships with those contacted in the course of work
Must be able to pass a background check that may include fingerprinting
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT, Life Insurance Company of the Southwest, Addison, TX and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company.