Position Description

Customer Service Representative
Location Montpelier, VT or Dallas, TX
Job Code 02CAAG13
# of Openings 15
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Customer Service Representative at National Life Group

The Opportunity to Make a Difference

You will work directly with our customers across America to ensure they have a positive experience in understanding their life and annuity policies with National Life Group.  You will empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results.  Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.

Successful Candidates We’re Seeking

  • You possess an Associate’s degree or higher
  • You have 2+ years of professional work experience interacting with customers
  • You are passionate about working for a company with a cause-driven culture

The Skills to Succeed

  • You are great with people.
  • You enjoy delighting customers with exceptional service
  • You are an excellent communicator, with strong listening skills
  • You are strong with solving problems and working in a collaborative environment
  • You are great at multi-tasking in a fast paced environment and are computer savvy (web searches, MS Office and Mainframes)
  • You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change

What You’ll Find at National Life Group

  • Competitive pay and outstanding health, wellness and insurance benefits
  • Genuine opportunities for growth and career advancement
  • Over $5K in annual tuition reimbursement, including full tuition sponsorship for completing your undergraduate and graduate degrees with Ashford University
  • Paid time off and holidays
  • 40 hours of community service hours annually
  • Flexible hours between 8am - 8pm ET and options to work part-time
  • A culture committed to inclusion and diversity

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