The primary responsibility for this position is to provide quality after-issue servicing of life insurance and annuity products. This includes processing changes to life policies and annuities based on the contractual rights indicated within the policy and product specifications, in a timely and accurate manner; to communicate with field associates and home office associates in order to process changes in compliance with both company and state regulations.
The incumbent will work with a wide variety of individuals, including producers, policy owners and field associates, as well as coordinate work with several home office business units including, but not limited to, New Business, Underwriting, Replacements, Inbound and Outbound Payment Centers , Contract & Licensing , Title and Claims.
Analyze requests from policy owners or field associates for availability; involves reviewing product specifications, contractual language, old rates books and agent guides, etc.
Review for completeness of requirements received and communicate any missing requirements to agent or policy owner
Order underwriting requirements such as but not limited to medical exams, RX reports, MIB, Motor vehicle reports and any other requirements the underwriter requests,
Prompt and efficient processing of submitted transactions within designated time frame
Perform final review of policy change, calculate changes to premiums and commissions, preparation of documentation of all reviews
Process changes to policies by inputting updated information into our administrative systems, including the traditional life, disability and vantage systems; issues new policies on the new business system and makes appropriate changes to many supporting systems to complete the actual changes to the policy
Maintain quality work and perform quality checks of new or changed policy and mails out appropriate forms and documentation directly to agent and/or policy owner
Complete updates of systems and files all documentation in permanent, imaged application; performs follow-up as needed and appropriate
Actively involved with the SEC, FINRA and state audits; also involved with transactional audits that occur annually
Determine if grace period and/or lapse notifications should be sent to policyholders for individual policies
Perform other duties related to servicing and maintaining Inforce Policies
Associates or Bachelor’s degree preferred
Strong math skills preferred
1-3 years insurance industry experience preferred
Thorough and observant, with an eye for detail
Strong communication skills both verbal and written
Organized and Driven
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to meet established deadlines; must be able to work independently and as a team player
Ability to work in a fast-paced environment; strong interpersonal skills a must
Establish and maintain effective working relationships
Must be able to pass a background check
Strong problem solving skills
Conscientious and responsible
LOMA course completion required within first year on the job (FLMI Level 1 – Course 280 & 290); strongly encouraged to obtain LOMA designations ACA and ALMI
Ability to pass a backround check
A strong work ethic and a demonstrated ability to work independently in a fast-paced environment with a high degree of accuracy
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT, and its affiliates.