Position Description

Insurance Product Service Rep (Contract Change)
Location VT - Montpelier
Job Code 01NEIS08
# of Openings 1
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Insurance Product Service Representative

The primary responsibility for this position is to provide quality after-issue servicing of life insurance and annuity products.  This includes processing changes to life policies and annuities based on the contractual rights indicated within the policy and product specifications, in a timely and accurate manner; to communicate with field associates and home office associates in order to process changes in compliance with both company and state regulations.  

The incumbent will work with a wide variety of individuals, including producers, policy owners and field associates, as well as coordinate work with several home office business units including, but not limited to, New Business, Underwriting, Replacements,  Inbound and Outbound Payment Centers , Contract & Licensing , Title and Claims.


Key Responsibilities

  • Analyze requests from policy owners or field associates for availability; involves reviewing product specifications, contractual language, old rates books and agent guides, etc.

  • Review for completeness of requirements received and communicate any missing requirements to agent or policy owner
  • Order underwriting requirements such as but not limited to medical exams, RX reports, MIB, Motor vehicle  reports and any other requirements the underwriter requests,
  • Prompt and efficient processing of submitted transactions within designated time frame
  • Perform final review of policy change, calculate changes to premiums and commissions, preparation of  documentation of all reviews
  • Process changes to policies by inputting updated information into  our administrative systems, including the traditional life, disability and vantage systems; issues new policies on the new business system and makes appropriate changes to many supporting systems to complete the actual changes to the policy
  • Maintain quality work and perform quality checks of  new or changed policy and mails out appropriate forms and documentation directly to agent and/or policy owner
  • Complete updates of systems and files all documentation in permanent, imaged application; performs follow-up as needed and appropriate
  • Actively involved with the SEC, FINRA and state audits; also involved with transactional audits that occur annually
  • Determine if grace period and/or lapse notifications should be sent to policyholders for individual policies
  • Perform other duties related to servicing and maintaining Inforce Policies


Job Requirements

  • Associates or Bachelor’s degree preferred
  • Strong math skills preferred
  • 1-3 years insurance industry experience preferred
  • Thorough and observant, with an eye for detail
  • Strong communication skills both verbal and written
  • Maintain confidentiality
  • Organized and Driven
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) 
  • Ability to meet established deadlines; must be able to work independently and as a team player
  • Ability to work in a fast-paced environment; strong interpersonal skills a must
  • Establish and maintain effective working relationships
  • Must be able to pass a background check
  • Strong problem solving skills
  • Conscientious and responsible
  • LOMA course completion required within first year on the job (FLMI Level 1 – Course 280 & 290); strongly encouraged to obtain LOMA designations ACA and ALMI
  • Ability to pass a backround check
  • A strong work ethic and a demonstrated ability to work independently in a fast-paced environment with a high degree of accuracy



National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT, and its affiliates.

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