Position Description

Cutomer Service Representative II - Mandarin
Location Canada - Vancouver
Job Code 1308
# of openings 1
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USANA is seeking a temporary full-time customer service representative to join our team. The employment duration will be tentatively 12 - 18 months with the potential to convert to permanent employment. In this position, you have the opportunity to assist USANA Associates from around the globe as they build successful home-based businesses. A successful representative will exhibit a professional attitude, be teachable, and will exemplify USANA’s core values and support corporate direction.

Responsible for the day-to-day operations of customer service in the office, you will be the primary contact for Associates and will be responsible for resolving their inquiries and problems through phone, email, paperwork, and––at times––in person. You will interact with Associates on a daily basis and will provide encouragement to them as they work to build successful home-based businesses.

As a representative, you will be an integral part of USANA’s mission to improve customer relations necessary for increased enrollments, sales, and Associate retention.  

Essential Functions

  • Provide outstanding customer service for both internal and external customers
  • Handle inquiries and complaints, provide appropriate solutions, and alternatives within the time limits and follow up to ensure resolution
  • Assist in the development and implementation of Associate retention programs
  • Responsible for contacting Associates to gather statistical information, note suggestions and comments, and improving customer service
  • Responsible for variety of office administration duties
  • Attend local events and provide help as assigned

Required Qualifications

  • Previous experiences in customer service at a service center / front office / administrative environment
  • English and Mandarin language skills required (spoken and written); Cantonese is a bonus point 
  • Strong communication, interpersonal, and problem solving skills
  • Must demonstrate ability to multi-task and to analyze complex information
  • Applied math skills and basic computer knowledge, with online navigation skills
  • Proficiency with MS Office suite especially Excel and extensive experience using the internet
  • Ability to work a flexible shift during our office hours of operation: Monday - Thursday 1:00 - 9:00 p.m.; Friday 11:00 a.m. - 7:00 p.m.; Saturday 10:00 a.m. - 6:00 p.m.

We've been around a while. We've done some amazing things. We've climbed to the top of the nutritional supplement industry, touching millions of lives along the way. Founded in 1992 by Dr. Myron Wentz, USANA Health Sciences is a U.S.-based international company that manufactures high-quality supplements, personal care, and energy products in our FDA-registered facility in Salt Lake City, Utah. 

USANA is committed to making the highest quality products without compromise. That's why we use only the purest ingredients, stringent quality control, and a manufacturing process that's second-to-none. After all, at USANA we make more than just nutritionals––we help others create their USANA lifestyle. And we are able to do that with teams of incredible employees based around the world. 

USANA employees do more than work for our company­––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.

Please note that only those selected for an interview will be contacted.

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