USANA is seeking a French speaking Customer Service Representative IV to provide outstanding customer service to top field leaders (Gold's and above) by responding to their needs and requests, processing orders, processing new applications, resolving customers problems and concerns, as well as provide assistance to internal customers (mainly other CSRs) and mentor and monitor other CSRs. This position is open for the night shift.
Provide outstanding customer service for both internal and external customers.
Responsibilities include accepting escalated calls, resolving distributor complaints, reporting distributor concerns to management, taking distributor orders and processing enrollments/applications.
In addition, VIPs assist customers to exchange and/or return products, actively participate in VIP Team meetings, mentor CSRs, and monitor CSRs’ calls.
Provides leadership to the department by exhibiting positive comments, supporting corporate direction, willingly teach, develop, and support co-workers and new hires, and utilize down time efficiently.
Additional Job Functions
Assist with interviewing and recommending candidates for CSR positions.
Compile and provide reports to supervisors of those that you are assigned to mentor and monitor.
Understand and adhere to all GMP policies and procedures.
Advanced knowledge of USANA online systems including, but not limited to; the HUB, Communication Edge, Team Manager, Widgets, and PWPs.
Successful candidates will have a working knowledge of the compensation plan, distributor policies and procedures, Odyssey program, Leadership Bonus, Elite Bonus, Matching Bonus, and Platinum Pacesetter Program, and any other programs necessary to perform job duties and be able to train others on them.
Candidates must have the ability to read and explain reports within Odyssey and the HUB.
Candidates must have a high working knowledge of USANA products.
Candidates must have an advanced knowledge of USANA’s ongoing promotions.
Candidates must gave already passed off CSR II test and have a solid understanding of no-charge orders, volumes reports, volume reinstatements, commission adjustments, volume rolls, additional business centers, and placement and sponsorship changes.
Experience on the CSR Support Line and/or backup for the VIP Line is preferred.