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Charter Services Sales Manager

Division : Execaire
Titre : Charter Services Sales Manager
Statut du poste : Plein Temps
Ville : Dorval
État/Territoire : Québec

Description

GENERAL

Develops sales campaigns and orchestrate direct selling efforts using an extensive business aircraft charter network in order to secure and broker the sale of third party charters to Company clients.

 

SPECIFICS:

  • Adhere to company procedures and policies;
  • Provide quotes on charter requests by telephone, fax and e-mail;
  • Organize charter flights including times, passenger names, ground transportation and catering requests etc.;
  • Secure available aircraft for mission;
  • Follow up on charter flights in progress;
  • Implement formal client satisfaction and follow-up procedures;
  • Resolves problems and provides ongoing support;
  • Keeps up to date quote statistics;
  • Maintain contact database;
  • Provides billing information to accounting on all charter flights;
  • Issues monthly customer report and any other reports as may be required by Management;
  • Updates aircraft information on e-charters website;
  • Updates information and develops deep relationships with charter operators and aircraft sources of supply (fleet, rate per hour, insurance, operating certificates, etc.);
  • Works on special projects as required (e.g. researching selling rates per hour, provide information to potential customers,
  • Develop and produce miscellaneous reports as required by policy and regulatory requirements;
  • Provides broker and network status reports – both financial and operational;
  • Meet and strives to exceed the yearly sales quotas set for charter sales;
  • Stay in close communication with customers to seek any future opportunities;
  • Establish new customer relationships and grow customer base;
  • Prepare for and attend trade shows, conferences, meetings, and other local, regional or national promotional opportunities;
  • Work with the team to find optimal charter solutions for customers and the Company;
  • Gather market information and share with colleagues to maintain competitiveness;
  • Maintain record of prospects, leads, customer contacts, wins & losses on database
  • Ensure adherence to all Company payment and pricing policies on all transactions.

Qualifications:

  • College diploma in a relevant field

  • Aviation Experience. Corporate Aviation Experience in Charters preferred

  • 3-5 years' experience

  • Related experience in Sales & Customer Service

  • Good knowledge of Office Suite and Internet

  • Self-starter - shows initiative and motivation

  • Excellent organizational & communication skills

  • Excellent customer service skills

  • Ability to think/work creatively and independently



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