Employment Opportunities


CLINIC CALL CENTER SPECIALIST (BILINGUAL)


Description

 
Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Call Center Specialist is essential to our multi-disciplinary medical team.  The Clinic Call Center Specialist manages a multi-line telephone and online communication for our busy medical clinic.  This role also provides reception and appointment scheduling, conducts new patient registration including our patient education and orientation process, and assists with insurance (Oregon Health Plan) navigation.  Bilingual Spanish & English is a requirement of this position.
 
This position is 40 hours a week with full medical and dental benefits and a generous paid time off program. Pay is $14.15/hr. The application deadline is 7/28/17.
 
Responsibilities
  • Maintain an environment conducive to patient comfort and confidentiality.
  • Oversee patient communication and reception. 
  • Answer phone calls and assist with phone system.
  • Answer email and MyChart communication.
  • Assist new patients with registration process.
  • Provide referrals for clients to various community agencies as needed.
  • Verify patient insurance.
  • Promote accuracy and efficiency in scheduling process.
  • Assist providers and clinic support staff with patient follow-up.
  • Daily scanning, data entry and troubleshooting of patient paperwork using EMR.
 
Qualifications
  • Bilingual Spanish/English required.
  • Ability to handle crisis situations & multiple tasks in high patient volume environment.
  • Excellent communication skills.
  • Strong reception and administrative skills with high accuracy and attention to detail.
  • Able to work with people from diverse ethnic, cultural, gender, socioeconomic, and
  • and sexual preference backgrounds.
  • Ability to quickly adapt to new technology and software, including Electronic Health Record systems.
  • Able to work both independently and as a member of a team.
  • Office reception or call center experience preferred.
  • Medical office or medical terminology background preferred.




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