Director, Commercial Services (Terminals)

Location: YVR
Job Code: 17-65E
# of openings: 1


YVR is made up of a team of diverse people who are working collaboratively to reach our goal of 25 million passengers by 2020! Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. We’re a BC Top Employer for 11 years standing, with high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness! And we’re looking for someone to join our team. 

With the ongoing growth and expansion of the organization, YVR is now looking for a new Director, Commercial Services, Terminals, to build on current successes and lead the organization into the next phase of service diversification and innovation.

Reporting to the Vice President, Commercial Development, the Director, Commercial Services, Terminals, holds accountability for the profitable and sustainable business performance and revenue growth of the non-aeronautical commercial activities contained within YVR’s international and domestic terminals. The Director is responsible for commercial planning, budgeting, reporting and oversight relating retail, duty free, food & beverage and other related ancillary services. In addition, the Director will play a critical role in defining and implementing future-focused strategic departmental objectives pertaining to YVR’s customer experience, space allocation (leasing and concession agreements), and a high quality of food & beverage offer.

The ideal candidate is a seasoned leader with deep expertise in commercial retail, leasing, real estate and concessions planning and management from a sizeable and similarly complex organization. With the customer experience being core to commercial success, the Director will lead the ongoing planning, budgeting and implementation of space design and optimization strategies, will negotiate and manage variety of vendor and concession agreements, and work closely with senior YVR leadership and other stakeholders to ensure that needs of YVR’s customers are met today and in the future. In addition, the Director will provide leadership and guidance to a dedicated team, inspiring a collaborative and collegial culture that is high performing and results-focused. 10 years of progressive experience in a similar leadership capacity is complemented by a post-secondary education in a related discipline.

If you have the career background in a fast-paced and quality driven customer service organization and are known for your ability to build strong teams and deliver results through a collaborative style of people development, then we want to hear from you. Please visit our website and submit your application to Allison Rzen and Gordon Andersen at

Note, please do not apply on this site.  Only applications submitted directly to Pinton Forrest & Madden will be considered.

This position is open to Airport Authority employees and external candidates.  Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates will be required to take part in a management assessment process.

Vancouver Airport Authority welcomes applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. We are happy to provide reasonable accommodations throughout the selection process and while working at YVR.  If you require support applying online because you are a person with a disability, please contact us at 604-303-3152 or We welcome the opportunity to discuss accommodation of your disability and ensure fairness in our hiring process.

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