Manager, Terminal Operations (Construction and Wayfinding) (Maternity Leave) - Airport Operations Department

Location: YVR
Job Code: 17-83E
# of openings: 1


YVR is made up of a team of diverse people who are working collaboratively to reach our goal of 25 million passengers by 2020! Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. We’re a BC Top Employer for 11 years standing, with high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness! And we’re looking for someone to join our team. 
We have a full-time, term opportunity (maternity leave) for a Manager, Terminal Operations (Construction and Wayfinding) in the Airport Operations Department. Reporting to the Director, Customer Care, the successful candidate is responsible for:
  • ensuring that the any impacts to real time operations are considered and mitigated at the execution stage of major capital construction projects within the building 
  • providing oversight and clear direction on wayfinding strategy and execution
  • ensuring terminal processes and SOPs are developed and maintained 
Key responsibilities include:
  • Managing the requirements of terminal construction by delivering expectations around acceptable operational impacts to YVR Engineering and collaborating with the Project Management team to minimize impact to the business
  • Managing wayfinding strategies at YVR, including the Sign Shop and wayfinding programs
  • Developing and managing terminal processes and SOPs
  • Leading a team of professionals which includes: hiring; coaching; training; monitoring work efforts and performance; supporting developmental activities; conducting formal evaluations and applying appropriate discipline
  • Participating in, or overseeing, special projects and other assignments
Key qualifications include:
  • Post-secondary degree, preferably in Business or Operations Management, supplemented by a minimum of five years’ experience working in aviation or an operational decision making role; or an equivalent combination of training and experience
  • Critical thinking skills with the ability to develop and implement business plans
  • Strong decision making skills with the ability to work with ambiguity
  • Proven relationship skills including the ability to organize and facilitate effective communication between multiple stakeholders
  • Demonstrated people leadership skills
This position is open to both Vancouver Airport Authority employees and external candidates.  Previous job performance will be taken into consideration for all candidates that apply for this position.
As part of our recruitment process, short-listed candidates will be required to take part in a management assessment process.
Vancouver Airport Authority welcomes applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. We are happy to provide reasonable accommodations throughout the selection process and while working at YVR.  If you require support applying online because you are a person with a disability, please contact us at 604-303-3152 or We welcome the opportunity to discuss accommodation of your disability and ensure fairness in our hiring process.

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