The Banquet Server performs all tasks associated with setting up, serving, and breaking down of Events. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during a banquet and outdoor functions.
Essential Job Functions
•Handle guest’s requests in a warm, friendly professional and efficient manner
•Maintain positive communication with kitchen personnel
•Ensure guests satisfaction. Inform Banquet Manager of guest’s comments and complaints
•Serve guests food and beverage according to standards of performance
•Set tables and check table setup according to standards
•Maintain the proper care and cleanliness of serving equipment. Stack and handle china, glass and silver to avoid breakage and misuse
•Assist in emergency and security procedures as directed by management and the established emergency plan
•Reset function rooms, clean all banquet areas and perform side duties assigned by the banquet supervisor
•Other duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies:
•Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations.
•Customer Service - Responds to requests for service and assistance; Meets commitments.
•Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit.
•Dependability - Follows instructions, responds to management direction.
•Professionalism - Treats others with respect and consideration regardless of their status or position.
•High School graduate preferred
•Prior guest service experience is preferred
•Prior work experience in food and beverage is preferred
•Previous food and beverage experience preferred
•Basic wine knowledge preferred
•TIPS Certified is an advantage
•Ability to communicate and follow oral or written directions in English is required
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to wet or humid conditions (non-weather) and work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions and vibration. The noise level in the work environment is usually loud.
The employee must regularly lift and /or move up to 50 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms;
Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain positions.