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Position Description

Host-Heck's Tavern
Location United States
Job Code 347
# of Openings 3
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Principal Purpose of Job:

The host/hostess is responsible for controlling reservations, taking phone calls and seating guests.  The host/hostess is the initial contact with the guests and the first person to start guests off with a positive experience.  In addition, as a host/hostess, you will be assuming the role of tour guide, communicator, decision-maker, entertainer and curator..

Essential Duties and Responsibilities:

  • Answering the phone and controlling the reservations for optimal seating and service to the guest
  • Opening doors, where applicable
  • Welcoming and thanking guests
  • Stocking firewood and maintaining a fire
  • Answering questions - accurately and politely
  • Maintaining a clean and organized waiting area
  • Directing guests to areas & restrooms
  • Providing security for co-workers and guests
  • Assisting servers, back servers and managers with filling water, serving food and being a team player
  • Performing opening, closing & side duties – cleaning glass, wiping tables, sweeping & vacuuming the floor, wiping and updating menus, etc
  • Assuring the complete satisfaction of each and every guest
  • Entertaining guests to create memorable experiences
  • Supporting and contributing to the mission and overall success of the resort by accomplishing performance objectives focused on food and beverage.
  • The host/hostess will be “Tour Guides” for the clients and know and be able to support Ranch-Wide knowledge to the clients.

Other Duties:

  • Performing duties which require bending & reaching
  • Standing, for up to 8+ hours
  • Maintaining a well-groomed appearance (“having a plan”)
  • Following all uniform guidelines
  • Practicing all safety & sanitation standards
    • Recycling products, when possible
  • Remaining calm in a hectic, fast-paced atmosphere
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
  • Displaying a positive and outwardly friendly attitude toward guests and co-workers
  • Maintaining DTR’s core values and mission statement

Personal Attributes:

Hard working, courteous

Physical Demands:

General cleaning, set up, walking a lot

Education/Experience: 

N/A

Special Skills/Equipment:

 Uniform/Nametag at all times

Wage Range:

$12 per hour + tips

 

 

The position you are being hired for is an all inclusive “Food & Beverage Staff” position.  Although you are signing this host/hostess job description, once validated, you may also be cross-trained in the back server, server and bartender positions.  These positions may become rotated responsibilities and used as volume and/or staffing needs dictate.  Please see the back server, server and bartender job descriptions for more details and information.

 

 

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility.  It should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.