Support and assist the Housekeeping Manager and Assistant Housekeeping Manager in promoting DTR service standards, serving as a role model for Housekeeping staff as well as training staff and maintaining the integrity of the Ranch and Housekeeping operations, policies and standards across all three properties. This position will help make decisions for Housekeeping in the absence of the Housekeeping Manager and Assistant Housekeeping Manager.
Essential Duties and Responsibilities:
Oversee the daily operations in Housekeeping with regards to Room Attendants, Housepeople and Commons.
Assist with training for new and current staff members.
Ensure schedule is in line with budget and does not include overtime while adequately staffing for stayovers, departures, and events, is drafted in accordance with departmental objectives and is approved by Management.
Oversee the proper execution of Housekeeping duties according to DTR service standards and perform same duties when needed, including, but not limited to:
Restocking housekeeping supplies
Making guests feel welcome and “at home”
Being knowledgeable about other departments and key contacts for each
Being aware of guest and Ranch issues
Inspecting rooms prior to arrival, completing any cleaning needed
Inspecting public areas (restrooms, hallways, pool, locker rooms), completing any cleaning needed
Continually uphold top service and cleanliness standards at DTR, VCI and Trailhead.
Cross train with Commons, Room Attendants and Housepeople in order to be able to assist wherever necessary.
Update and maintain all departmental training materials and evaluate how current policies and standards are meeting/exceeding guest expectations. Make recommendations to management if they are not.
Uphold and adhere to Ranch Service Standards at all times, while ensuring the rest of the department does so.
Assist the Housekeeping Manager and Assistant Housekeeping Manager with payroll and any other assigned administrative tasks like completing PAN’s, etc.
Inspect units pre-arrival and complete random checks during stay over and turndown.
Creating daily housekeeping boards
Manage inventory of materials and equipment needed for housekeeping
Drafting purchase orders while staying within budgetary guidelines
Supervising all staff including Room attendants, Housepeople and Commons to ensure quality and efficiency
Willing and able to work all shifts as necessary to ensure proper coverage
Maintain and update MSDS documents
Maintain regular, predictable attendance as scheduled
Assist the Director of Lodging, General Manager, Housekeeping Manager and Assistant Housekeeping Manager with any tasks or projects as assigned. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of all job expectations. With the evolution of Devil’s Thumb Ranch and other properties, the responsibilities of this position will change.
Serve as a role model for employees and peers for behaviors pertaining to teamwork, service, effective communication and leadership.
Ensure safety standards are upheld at all times. Conduct and/or support employees attending safety training as needed. Complete first report of injury forms and submit to HR. Be familiar with and have a thorough understanding of how to execute all emergency procedures.
Report any incident which appears suspicious or could endanger the security of the Resort.
Ensure all employees are in proper uniform and/or comply with the established grooming guidelines.
Ensure that product quality standards are met in all areas of the department as they relate to DTR brand, appearance and cleanliness.
Develop and maintain positive working relationships with others
Ensure flow of communication within and between departments
Benchmark best practices of competitors
Comply with quality assurance expectations and standards
Any other duties as assigned by a Director or other Manager.
Outgoing, approachable and friendly demeanor.
Must have strong organizational skills
Excellent communication skills (written and verbal)
Ability to be self-directed and work with minimal supervision
Positive and proactive approach to teamwork and working with others
Trustworthy and able to handle confidential paperwork, data and information.
Excellent housekeeping skills, especially when resolving guest complaints in a positive manner.
Must be able to work in a fast paced and ever changing environment.
Continuously serve as a positive role model by behaving in a professional manner and by embracing all policies and procedures.
Work in a safe and responsible manner at all times.
Professional dress and demeanor
Flexible when it comes to the needs of the Ranch and the department.
High school diploma or GED required
At least one year Housekeeping and/or supervisory experience required
Minimum 21 years of age.
Able to work a flexible schedule, including some nights, weekends and holidays
Basic computer/e-mail knowledge required
Microsoft Office software experience strongly preferred
Solid proofing/editing skills to review docs/correspondence for spelling, grammar and content
Must have a valid driver’s license and clean driving record.
$16.50 per hour
See position analysis, included below
10 lbs or less
11 to 25 lbs
26 to 50 lbs
51 lbs or more
Working with Chemicals/Detergents/Cleaners
Working Around Fumes/Smoke/Gas
Walking on Uneven Surfaces
Operating Motorized Equipment or Vehicles
Working Around Machinery/Motorized Equipment
Climbing on Scaffolds/Ladders
Working Around Bio-hazards (Blood borne Pathogens, toxic waste, sewage)
Exposure to Burns/Electrical Shock Hazards
Works Around Employees
Works Around Guests
Works as a Team
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.
Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Mangers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.
If the duties and responsibilities of the Housekeeping Supervisor are not fulfilled to Ranch standards, or you receive more than 2 guest complaints in one month you will be subject to demotion and loss of Housekeeping Supervisor hourly wage.