This position will assist the F&B Manager in supporting and contributing to the mission and overall success of Heck’s Tavern, Hallowed Grounds and In Room Dining F&B operations, as part of the Devil’s Thumb Ranch family of properties.
The Assistant F&B Manager oversees operations at Heck’s Tavern, Hallowed Grounds and In Room Dining including employee oversight, guest satisfaction, service standards, and menu development in conjunction with culinary team management.
Essential Duties and Responsibilities:
Leads overall organization and operation of the food and beverage front of house operation and its staff.
Assists F&B Manager and Executive Director of F&B with developing and implementing new and innovative revenue generating strategies.
Assists DTR Lodging in providing service to all guests of the resort.
Ensure proactive communication with back of the house/culinary operation.
Ensures highest level of guest service and satisfaction in line with DTR service standards.
Oversees selection, training, motivation, development, and coaching of departmental staff.
Leads training and product knowledge efforts for staff.
Fulfill all administrative duties in a timely manner including scheduling, payroll, termination paperwork, performance reviews, completion of PANs etc.
Follows established SOPs and create new SOPs as needed. Refer to Executive F&B Director for final approval before implementation.
Assists with creating and maintaining restaurant budgets and allocation of resources accordingly.
Oversees purchasing, receiving, inventory, and rotation of all beverage.
Assists with ensuring proper maintenance and operation of the restaurant equipment and facilities.
Works the floor and acts as support staff in all positions as needed.
Maintains ongoing and frequent contact with guests, solicits feedback and helps ensure guest satisfaction.
Receives, investigates, and acts upon complaints from guests and employees to ensure resolution.
Ensures highest degree of cleanliness for all F&B areas.
Recycles any and all products possible in line with sustainability efforts; encourage and oversee staff to do the same.
Assists with ensuring the cleanliness and sanitation as designated by management and the health department.
Protects company assets through correct usage and prompt maintenance of tools and property.
Completes other tasks/duties as assigned by Executive F&B Director, GM or Owners.
Involvement and engagement with local community in order to build relationships, heighten visibility and solicit business.
Assists in identifying / creation / collaboration with F&B management team on successful revenue generating efforts to maximize sales opportunities and grow revenues.
Personal Attributes and Skills:
Self-starter who can make decisions with limited information and oversight
Can-do attitude; do what it takes to get things done
Ability to serve as a role model and lead by example with employees and managers
Creative and innovative approach to problem-solving and project management
Excellent verbal and written communication skills
Strong attention to detail
High level of organization and follow-up skills
Ability to work under minimal supervision
Ability to study, analyze and interpret complex activities or information in order to improve known practices or develop new approaches
Ability to work with people at all levels
Team player who also has the capacity to work independently
Willingness to keep up with industry trends and innovations
Ability to handle multiple tasks, projects, and meet deadlines.
Professionalism and the ability to be discreet with confidential and sensitive issues.
Proven ability to lead, develop, train and retain staff.
Must demonstrate a “sense of urgency” when dealing with both external and internal guests.
Ability to remain calm in a hectic, fast-paced atmosphere
High School Diploma or equivalent.
Minimum of two years supervisory experience preferred
Proficient in the use of Microsoft Office applications, to include Word, Outlook, and Excel
Ability to quickly learn web-based computer systems
Knowledge of F&B POS system
Must possess a valid driver’s license and clean driving record
Commensurate with experience.
10lbs or less
11lbs to 25lbs
26lbs to 50lbs
51lbs to 70lbs
Fine Motor Skills
Gross Motor Skills
Working Closely With Others
Working Above Ground
Working Below Ground
Working with Chemicals/Detergents/Cleaners
Working Around Fumes/Smoke/Gas
Walking on Uneven Surfaces
Motorized Equipment or Vehicles
Working Around Machinery/Motorized Equip.
Climbing on Scaffolds or ladders
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.