Position Description

Aircraft Account Coordinator
Division Execaire
Location Calgary, AB
Position Status Full Time
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It’s an exciting time at Innotech-Execaire Aviation Group. For more than 50 years, we have provided a full range of services for business and commercial aviation customers. IEAG is also a leading provider of aviation and technical support solutions with its full-service aircraft sales, management & charter group, aircraft maintenance, inspection, and refurbishment capabilities. Today, we are transforming and growing to meet the demand of OEMs, business aviation customers and airlines. We are a premier Canadian aviation company with an international presence!

If you’re looking for an opportunity to join and grow with a dynamic company, you will thrive at Innotech-Execaire Aviation Group!

What your day will look like as a Aircraft Account Coordinator:

- Prepare aircraft annual operating budgets and other cyclical financial reports

- Provide different types of financial and operational analyses as required by customer

- Review and issue monthly customer billing for accuracy and alignment with budge, and act proactively with customers when discrepancies are likely to affect the budget

- Intimately understand all customer contracts and ensure that they are being fulfilled legally, operationally and financially

- Manage the enrollment and renewal of agreements tied to the aircraft, and any applicable amendments for such agreements

- Manage the enrollment and renewal of aircraft subscriptions

- Manage any heavy maintenance events that come due during the year by coordinating with different departments

- Proactively lead customer support activities including coordinating and collaborating with different departments and customers to review performance and resolve issues

- Act as the primary point of contact between the company and the customer's senior management to ensure overall customer satisfaction

- Assure proper and timely feedback to client concerns and information requests.

- Propose/champion/support process improvements affecting the customer experience and operating costs

- Liaise with Sales and Customer Service to support additional client sales opportunities


What is expected from a Aircraft Account Coordinator at Innotech-Execaire Aviation Group:

- University degree in Business Administration, Finance, Accounting, or related field

- Minimum 3 - 4 years relevant experience in Financial Analyst/Customer Service/Account Management, preferably in the Aviation industry

- Excellent verbal and written communication in English

- Strong analytical and interpersonal skills

- Strong business acumen and ability to review and analyze financial data

- Ability to manage multiple projects simultaneously

- Innovative, proactive and creative thinker

- Self-motivated, professional, results oriented with a focus on quality and detail, independent yet a team player

- Ability to work strategically in a rapidly evolving and dynamic environment

- JDE or other ERP system experience

- Proficient with MS Office software (Excel a must; Word and PowerPoint preferable)

What YOU can expect at Innotech-Execaire Aviation Group:

  • Competitive Salary

  • Excellent health benefits

  • Retirement pension plan, matched by the company

  • Employee Assistance Program

  • Great task diversity and unique challenges

  • Employee Mobile discount


IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels.  We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented.  If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.