Position Description

Helpdesk Support Tech
Location Ft. Dix
Requisition Number 1004
# of Openings 1
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Help Desk Support


Education                                Bachelor’s Degree in Computer Science, Information Systems, Engineering, or other related discipline preferred


Experience                              Bachelor’s Degree or 3+ years of relevant IT/Help Desk Experience or equivalent combination of education and experience


Citizenship Requirement        US Citizen


Clearance Required                Secret


Location                                  Ft. Dix, NJ

Job Responsibilities:


  • Support 800+ users as well as the support and operation of 1,000+ Windows Desktop and Laptop computers, 200+ printers and other standard equipment uninterrupted power supply (UPS), scanners, and other IT peripherals associated with the user.
  • Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures
  • Perform technical functions such as system analysis, user and server accounts management, password resetting, evaluate software, create images, programming, provide users and technicians support, create alerts to notify team of new issues, update drivers, patches, software, etc. for the technicians’ server, support 3rd party vendor lab equipment/software, install and support client hardware/software for secure systems
  • Communicate and inform manager of issues (e.g., High Priority client requests, project/task/status, outstanding issues, research findings, procedural changes)
  • Prepare plans for the resolution of complicated computer problems;
  • Conduct site surveys, relocation projects and PC deployments;
  • Assesses and documents current site network, software and hardware configuration and user requirements
  • Performs miscellaneous technical and administrative tasks in support of the LAN or PC environment
  • Updates all documentation affected by change as directed
  • Performs other related duties as assigned


Skills Required:


  • Proven ability to work independently, be self-motivated and work efficiently
  • Candidates will be subject to a government background investigation for access to classified information
  • Excellent organizational skills to balance and prioritize work
  • Strong interpersonal and communication skills for interacting with team members and clients
  • Strong analytical and problem solving skills
  • Willingness to travel
  • Leadership skills to guide and mentor the work of less experienced personnel


Certifications Required:


  • Level II Support Technicians in accordance with DoD 8570.01-M
  • IT Computing Environment certification (i.e., Microsoft IT Certified Professional)
  • CompTIA Security+ Certification with current enrollment in Continuing Education (CE) program.





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