Position Description

Desktop Support Technician
Location Rock Island, IL
Requisition Number 963
# of Openings 1
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Tier 2 Desktop Technician


Education                               Bachelor’s degree

Experience                             1-3 years

Citizenship Requirement      US Citizen

Clearance Required              Secret

Location                                 Rock Island, IL


Job Responsibilities:

  • Must have high integrity and maintain a customer-first disposition

  • Must be an active collaborative team player always working for the mission

  • Experience in various desktop operating systems through Windows 7, including virtual delivery

  • Knowledge of various desktop hardware including workstation, laptop, thin client, and zero client

  • Must understand desktop security

  • Experience in installing software and supporting multiple applications

  • Experience supporting PDAs, including BlackBerry

  • Should have general SharePoint knowledge

  • Solid foundation of peripheral connectivity and functionality

  • Basic networking skills are preferred

  • Ability to employ established resolution process and escalate when required






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