Position Description

Change Manager
Location Washington, DC
Requisition Number 970
# of Openings 1
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Change Manager

 

Education                    BS in CS or related field

Experience                   10 + years of relevant experience or equivalent combination of education

                                    and work experience   ITIL Intermediate Service Lifecycle certification

                               

Citizenship                 US Citizen

Clearance required       Secret

Location                      Washington DC

Responsibilities include:

  • the management and oversight of service delivery change management.
  • Works on abstract and complex problems requiring evaluation of intangible variables.
  • Integrates trends, data and information into plans, deliverables and recommendations.
  • Develops innovative and creative output based on interpretation and analysis that improve performance.
  • Manages processes in a complex service delivery environment.
  • Develops resolutions to complex problems that require the frequent use of creativity.
  • Identifies and leads continuous improvement activities in support of customer.
  • Influences others through their professional/technical expertise.
  • Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Problem governance and review, Change Advisory Board, Problem Review Board, etc.
  • Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
  • Presents operational and service level reports and explain service level support available to internal or external customers.
  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
  • Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
  • Collaborate closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately

 

 

 

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