Position Description

Program Director
Location Baltimore
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Program Director - Baltimore

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy and confident readers in school and in life. Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that works. Join our stellar team leading the charge to deepen our impact and expand our service. Learn more about us at www.readingpartners.org .


The High Level

The Program Director (PD) is a senior leader on the Baltimore team whose main role is to provide mission-critical leadership to the program function. The PD’s main role is to lead, develop, and mobilize a team of program managers (PMs) and AmeriCorps members (ACMs) to implement all aspects of Reading Partners’ program with high quality and fidelity. Reporting directly to the Executive Director (ED), the PD oversees all aspects of program training, delivery, and quality assurance in partnered schools within the region. The PD re-commits school partners, builds and leverages new school partnerships, and builds collaborative relationships with the Baltimore City Public Schools system and schools to support scale in the region. The PD drives regional program strategy and activities, and thoughtfully supports the ED and leadership team in growing the region to deepen impact. The PD is a resource mobilizer, relationship-building expert, and is savvy at leading and leveraging people, processes, and policy, both internally and externally.

What you’ll do:

L ead the entire program team in Baltimore toward highly successful program implementation across 18 schools during the 2017-18 school year.

  • Achieve all program related metrics as outlined on the regional dashboard

  • Achieve a rating of at least 90% satisfaction from tutors, teachers and principals from all school partners.

  • Retain 90% of AmeriCorps members through the term of service.

  • Retain 100% of the Program Manager team.

  • Achieve 100% enrollment of 900 students by end of February 2018

  • Achieve and maintain above 80% attendance for all students enrolled in the program


Each year, collaborate closely with the Executive Director to support regional growth and impact by cultivating and stewarding transformational external relationships at the district and school levels.

  • Lead and shepherd the annual recommitment and identification of school partnerships that meet Reading Partners’ conditions for success

  • Build and sustain 18 school partnerships during the 2017-18 school year

  • In collaboration with the Baltimore City Public Schools’ Office of Teaching and Learning, lead the annual review and identification of school partners


As a member of the Baltimore senior leadership team, collaboration with the Executive Director and Director of External Relations (DER) to shape, hone, and implement a strategic plan and vision for each fiscal year

  • Collaborate on the development and implementation of quarterly staff meetings to achieve shared understanding and a vibrant team culture

  • Periodically attend and present at regional advisory board meetings

  • Report out on key dashboard metrics and benchmarks


Oversee all operational aspects of programming in the region.

  • Plan, implement, and evaluate Reading Partners AmeriCorps Orientation (RPAO), a three-week onboarding and training program for our AmeriCorps members

  • Implement a robust progress monitoring tool and process to complement formal evaluations

  • Oversee and ensure high quality performance management reviews and development

  • Collaborate with the DER and external relations team to ensure strategic alignment between volunteer recruitment and student enrollment as well as tutor engagement


How you’ll do it:

Leadership & Management:

  • Demonstrate an exceptional ability to lead the mission-critical program function, and strategy at the regional level. Show a genuine interest in coaching, inspiring, and developing entry level to senior level staff members. Cultivate a culture of growth and development. Possess a strong ability to coach direct reports on management of emerging professionals (AmeriCorps members).

  • Set clear goals, delegate and provide growth opportunities while supporting progress along the way. Recruit, hire, onboard, and deliver high quality training to the regional program team. Provide on-site regular coaching and support to the program team.

  • Support a growing national network of program leadership.

Relationship Development & Communication

  • Demonstrate a savvy ability to cultivate strong internal and external relationships. For external stakeholders, provide a best-in-class experience with Reading Partners, and demonstrate the ability to transform leads into school partners. Serve as the external ambassador and face of the organization to district and school stakeholders.

  • Demonstrate an ability to cultivate strong internal relationships with peers, direct reports and regional leadership, particularly in the national Program & Research department. Set up strong operational systems within the program department. Have a strong aptitude for and commitment to effective communication remotely, in person, via email, via phone, etc.

Project Management

  • Demonstrate an ability to lead a complex and growing program in an ever-changing educational climate. Anticipate challenges and opportunities, and proactively act to address them. Translate larger strategic priorities into action steps, and leverage a team to make measurable progress against these larger goals efficiently and effectively. Show an ability to make quick, sound, and on-the-fly decisions that consider all stakeholders. See the bigger picture and be able to drill down to smaller details and connect the dots.

Educational Expertise

  • Work closely with the regional team to ensure high fidelity of the Reading Partners model at all school sites. Provide guidance and support on program implementation, curriculum and assessment. Possess a high level of knowledge and competency in literacy strategies, behavior management, data analysis, and action plan creation, and, subsequently, provide coaching and training to the program team to transfer and boost educational expertise competency.


About you!

You’ll be successful in this role if you:

  • Have 5+ years working with elementary-aged students in an educational setting. Teaching experience is strongly preferred. In addition, you’ll be successful if you have 3+ years of educational program management experience.

  • Have knowledge of and a connection to the Baltimore K-4 education community

  • Regularly lead team members to meet or exceed goals

  • Have experience with literacy assessments, teaching strategies, and student data analysis

  • Have some flexibility and adaptability in your work schedule, including some night and weekend time

  • Have excellent computer skills, including MS Office and database management

  • Hold a bachelor’s degree

  • Boast a deep belief in our mission and root your work in our core values

  • Have access to reliable transportation to travel within a defined geographic region on a daily basis

  • Hold US Citizenship or Permanent Resident Status


Bonus points if you:

  • Have at least 2 years of experience as a Program Manager at Reading Partners

  • Hold a master’s degree in education or a related field

  • Are an AmeriCorps, Peace Corps, or other national service alum/alumna


What we offer:

Reading Partners offers the full package – great benefits, a great place to work and the opportunity to have a glowing and growing career.

  • We offer a competitive salary commensurate with experience. This is a full-time, exempt, salaried position.

  • We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, generous paid time off, commuter benefits, 403(b) option, and Employee Assistance Program (EAP).

  • We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us.


The other things you need to know

  • Travel : This position travels regularly throughout Baltimore, attends community events, and conducts partner visits throughout Baltimore. This position also may involve occasional travel to Reading Partners’ National Headquarters in Oakland, CA.

  • Typical Physical & Mental Demands: Requires prolonged sitting with some bending, stooping and stretching, and eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other office equipment.  Requires normal range of hearing and eyesight to communicate with volunteers and staff. Also requires flexibility to readily adapt to a changing environment .


What’s Next?

If you’re interested in joining our Reading Partners team, please submit the following application materials to our online job posting :

  • A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role.

  • Resume

  • 2 – 3 references


Reading Partners is an Equal Opportunity Employer

with a strong commitment to diversity in the workplace.


Applications will be considered on a rolling basis. 


Position will remain posted until filled. No phone inquiries, please.