Position Description

Assistant Field Manager - Home Builder
Location Mesa, AZ
Job Code 6341
# of Openings 1
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Location:  East Valley

A Finish Superintendent will focus on developing leadership, communication, service, coaching, organization, quality management, safety, and follow-up skills.  Informal and formal training will be used as a resource to assist in developing and executing each of these skills sets.  Training must be approved by your Construction Manager during your  goal planning process, prior to taking a class.

Definition of Terms:

Proficient: Minimum of six months of consistent performance achieving all targeted criteria at each level.

Career Development Review Committee: Team comprised of three managers who meet with Shea field team member to review knowledge, leadership skills, and performance measurements of the individual.  Review committee to agree on individual’s preparedness to be promoted to next level.

Quality Management Tools: Use data to investigate and then verify to prove suspected root causes and substantiate the problem statement.  Example:  What is causing large crack to appear at same place on 1217 model home?  Investigate concrete – footing size, slab type, framing - lumber size, strap location, etc.  Goal: Avoid having the crack reappear.

A Finish Superintendent must be proficient in this area within six to nine months.  A Finish Superintendent will be proficient in this area within a maximum of 12 months.

  • A Trainee or Level #1 Finish Superintendent new to this position needs to understand and apply the following:

    • Schedule using Build Pro / Supply Pro proficiently for trade dates and follow-up on tasks which are scheduled.Must walk each home daily - every home, every room, every day.Re-schedule trades if home is not ready.

    • Use Outlook to schedule appointments and meetings.Must keep your Outlook calendarup-to-date, as well as check your e-mail daily.

    • Know how to plan, organize, and prioritize responsibilities in order to meet deadlines.

    • Work on communication skills with customers, trades, and internal team members.Implement the Shea Communication Standards.

    • Begin developing a quality management mindset.Focus on quality standards and root cause analysis of rework.

    • Learn how to identify and address safety issues found in the community.

    • Perform two safety audits per week using the safety audit form on your iPad.

    • Follow the guidelines of Shea field dress code.

  • Understand and implement the Shea culture in your job responsibilities.

    • Incorporate the Shea Basics (signed copy received on day one).

    • Understand and apply the Shea Homes Vision, Purpose , and Core Values in all areas of your job.

    • Apply the principles learned in The 7 Habits of Highly Effective People.

  • Become proficient in preparing the home for Customer Walk-Thru and Delivery of Home to our customers.

    • Use The QPR 6 and 7 “Checklists ” in the back end of the home schedule.

    • Complete Customer Walk-Thru/Delivery paperwork correctly. Take a picture of the completed Delivery form and send to the Customer Service Manager the same day as Delivery. If there are delivery items, send in another picture to the Customer Service Manager after all items are complete.

    • Attend allQA Hard Skills classes.

    • Follow scripting guidelines in communication to our customers.

    • Attend monthly community “Welcome” meeting.Or, if done “one on one,” participate in at least one per month with your Project Superintendent.

    • Attend monthly “Construction Team” meeting.

    • Attend monthly “Sales/Construction On-site” meeting.

    • Obtain QPR 7 Certification.

    • Attend comprehensive dust control training.

    • Become proficient in use of iPad (i.e. A360, PDF Expert, notability,) to be measured by Construction Manager.

    • View daily PDF Expert for latest changes.

    • Meet our buyers at each “Pre-Drywall Orientation” with the Project Superintendent to promote customer contacts and relationships with our buyers.

  • Meet or exceed individual and community goals related to your goal planning.

  • Incorporate Shea Absolutes.

    • Receive Move-in Survey Net Promoter scores of > 86%and 92% in Satisfaction Indicator.

  • Obtain grading certification.

    Required Training:

  • The 7 Habits of Highly Effective People

  • Reaching for Stellar Service

  • OSHA Training

  • QPR #7 Production Certification

  • Building Strong Leaders

  • First Aid / CPR Training

Working Conditions

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  • Frequently required to work in both a field (outdoor) and office (indoor) environment

  • Required to communicate verbally and in writing

  • Frequently required to stand, sit, squat, kneel, and occasionally crawl

  • Required to climb stairs and ladders

  • Required to walk one plus miles per day on uneven ground

  • Will be exposed to weather such as heat, cold, rain, and possibly snow

  • Noise level can be unusually loud

  • May need to carry ladders and warranty tile up to 60 pounds for 100 feet

Professional Development and Career Path

Finish Superintendent - Level 2

A Finish Superintendent will focus on developing leadership, communication, service, coaching, organization, quality management, safety, and follow-up skills.  Informal and formal training will be used as a resource to assist in developing and executing each of these skills sets.  Training must be approved by your Construction Manager during your  goal planning process, prior to taking a class.

Definition of Terms:

Proficient: Minimum of six months of consistent performance achieving all targeted criteria at each level.

Career Development Review Committee: Team comprised of three managers who meet with Shea field team member to review knowledge, leadership skills, and performance measurements of the individual.  Review committee to agree on individual’s preparedness to be promoted to next level.

Quality Management Tools: Use data to investigate and then verify to prove suspected root causes and substantiate the problem statement.  Example:  What is causing large crack to appear at same place on 1217 model home?  Investigate concrete – footing size, slab type, framing - lumber size, strap location, etc.  Goal: Avoid having the crack reappear.

A Finish Superintendent must be proficient in this area within nine to 18 months.  A Finish Superintendent will continue to meet the criteria of Level #1.

  • Implement proactive approach in everything you do (telling, coaching, supporting).

    • Provide input regarding trade performance.

    • Continue development of quality management skills.

  • Achieve excellent organization and follow-up skills.

    • Measured by not missing commitments to customers, trades (home is ready), and internal customers.

  • Ability to schedule homes using Build Pro; schedule trades and verify that trades show up per schedule and complete work as scheduled.

    • Update Build Pro schedule daily to sign off tasks that are completed.

    • Ensure homes are ready for trade as scheduled.Reschedule trades if home is not going to be ready.

    • Understand process of trade accountability and how to positively motivate trades in showing up to the home per their scheduled date.

  • Apply quality management mindset to all areas of your job.

    • Consistently use QPR 6 and QPR 7 for every home to remind yourself about the items we should be looking for.

    • Walk each home daily verifying trade has shown up, task is completed, and task meets quality level called for in quality standards - every home, every room, every day.

    • Meet our buyers at each “Pre-Drywall Orientation” with the Project Superintendent to promote customer contacts and relationships with our buyers.

  • Assist in mentoring Level #1 Finish Superintendents in reaching goal to be promoted to Level #2.

  • Provide high level of customer satisfaction to our customers.

    • Achieve > 90% Zero Item Deliveries.

    • Receive Move-in Survey Net Promoter Scores of >88% in and 92% in Satisfaction Indicator.

    • Return calls to customers, both internal and external, within 24 hours.

    • Follow-up contact to customer the same day of concern.

    • Obtain QPR 5 Certification.

  • Meet or exceed individual and community goals related to your goal planning.

    • Incorporate Shea Absolutes.

      Required Training:

  • Efficient use of Outlook to schedule appointments and meetings

  • CPR (recommended)

Working Conditions

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  • Frequently required to work in both a field (outdoor) and office (indoor) environment

  • Required to communicate verbally and in writing

  • Frequently required to stand, sit, squat, kneel, and occasionally crawl

  • Required to climb stairs and ladders

  • Required to walk one plus miles per day on uneven ground

  • Will be exposed to weather such as heat, cold, rain, and possibly snow

  • Noise level can be unusually loud

  • May need to carry ladders and warranty tile up to 60 pounds for 100 feet

Professional Development and Career Path

Finish Superintendent - Level 3

A Finish Superintendent will focus on developing leadership, communication, service, coaching, organization, quality management, safety, and follow-up skills.  Informal and formal training will be used as a resource to assist in developing and executing each of these skills sets.  Training must be approved by your Construction Manager during your  goal planning process, prior to taking a class.

Definition of Terms:

Proficient: Minimum of six months of consistent performance achieving all targeted criteria at each level.

Career Development Review Committee: Team comprised of three managers who meet with Shea field team member to review knowledge, leadership skills, and performance measurements of the individual.  Review committee to agree on individual’s preparedness to be promoted to next level.

Quality Management Tools: Use data to investigate and then verify to prove suspected root causes and substantiate the problem statement.  Example:  What is causing large crack to appear at same place on 1217 model home?  Investigate concrete – footing size, slab type, framing - lumber size, strap location, etc.  Goal: Avoid having the crack reappear.

A Finish Superintendent must be proficient in this area within six to 12 months.  A Finish Superintendent will continue to meet the criteria of Levels #1 and #2.

  • Demonstrate leadership to others by proactively exhibiting a “Can Do” attitude and producing results in the following areas

  • Demonstrate “Production Mindset” in approach to getting things done quickly while continuing to focus on quality.

    • Hit cycle time goals in back end of home (frame inspection to home complete).

    • Achieve >95% Zero Item Deliveries consistently.

    • Achieve goals from current business model on Net Promoter Score and Satisfaction Indicator.

  • Meet or exceed individual and community goals related to your goal planning.

    • Determine goal during the goal planning process.

  • Apply quality management skills to role and responsibilities of job.

    • Use data measurement to solve work issues related to rework or late scheduling in home production with trades.

    • Verify that trades consistently provide work that meets quality standards.

    • Walk home daily to verify that trade has completed their task at a level that meets the quality standard and is ready for our customers, trades, and inspectors.

  • Understand and demonstrate ability to perform front-end responsibilities of home production.

    • Assist Front-end Superintendent in walking and identifying items in home at QPR #4 (frame complete) and QPR #5 (pre-drywall).

    • Assist Front-end Superintendent in home layout to slab complete process.

  • Train and coach Level #1 and #2 Finish Superintendents to prepare them to become Level #3 Superintendents.

    • Incorporate Shea Absolutes.

  • Ready for promotion to Project Superintendent Level #4.

    • Participate in an interview process based on number of candidates.

    • Demonstrate ability to manage front end efficiently.

    • Obtain QPR 4 and 2 Certifications.

      Required Training:

  • Building Strong Leaders

  • Proficient in Outlook

  • Proficient and efficient using iPad applications

Working Conditions

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  • Frequently required to work in both a field (outdoor) and office (indoor) environment

  • Required to communicate verbally and in writing

  • Frequently required to stand, sit, squat, kneel, and occasionally crawl

  • Required to climb stairs and ladders

  • Required to walk one plus miles per day on uneven ground

  • Will be exposed to weather such as heat, cold, rain, and possibly snow

  • Noise level can be unusually loud

  • May need to carry ladders and warranty tile up to 60 pounds for 100 feet

Shea Homes is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V      

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