Digital Service Project Manager

Segment / Company: After Sales & Service
Location: CA, ON, Cambridge
Department: After Sales Service
Employment Duration: Full Time
Last updated: 29/08/18 8:37 AM


Join the Winning Team at ATS Automation, a great place to automate your future!  Take your place among the best in the business, and grow your career with ATS.  Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.


The Digital Services Project Manager is a critical member of the Global After Sales & Services Team and will be responsible for leading the After Sales & Services digital transformation as well as new technology applications. This position requires a candidate with a strong service-centric background, broad project management experience, and the ability to translate vision into execution. The Digital Services Project Manager will execute all activities in alignment with the Global After Sales & Services strategy.



Definition of Scope

  • Work within ATS to deploy the IoT-based service strategy by identifying and kicking off key activities to drive the ATS digital transformation within North America
  • Provide executive support to CEO and SVP Services related to local activities
  • Support identifying evaluation of the status-quo within ATS and comparing it to a) customer requirements, b) competitors’ actions and c) key trends
  • Support identification of gaps between status-quo and point of arrival in order to prioritize development opportunities based on the IoT-enabled service strategy
  • Support development of overall digital services go-to-market plan and drive detailing and execution of prioritized activities within North America
  • Continuously drive identification of best practices within ATS’ North America sites and enable best practice sharing across the globe


  • Identify and qualify required capabilities and underlying processes required to execute the Digital Services roadmap and turn it from PowerPoints into measurable financial results
  • Define clear targets for each activity and assign responsibilities as well as accountabilities for key tasks – challenge overall ATS Service strategy if required
  • Rapidly execute identified key optimization levers that can be leveraged to realize quick gains based on identified financial potentials
  • Understand, adapt, and drive plans to support regional implementation
  • Build internal stakeholder buy-in and support through seamless execution in North America

Continuous Improvement

  • Continuously evaluate successes against established KPIs and value drivers and complete problem solving exercises when required
  • Engage in ongoing dialogue with European counterpart to transfer learnings and apply best practices in both regions




  • A post-secondary diploma or degree specializing in business management/ business development, marketing, e-commerce or a related field


  • Experience in service divisions and digital services within the technology/ manufacturing sector

  • Strong background of management of complex projects and creating commitment among teams to realize ambitious goals

  • Self-driven, pro-active, resourceful, tenacious and able to influence without authority

  • Very open-minded personality and strong will to make a change for ATS to pave the way for the company into the digital world

  • Strong “can-do”-attitude and interest in exploring new opportunities and driving the digital transformation

  • Strong customer focus and will to challenge and improve the status-quo based on the customer perspective

  • Strong technical aptitude – experience in the automation industry preferable

  • Understanding of automated machine controls (languages, programming, HMI’s and other Interfaces) preferable

  • Possesses excellent time management skills and is able to co-ordinate multiple projects


Why join ATS? 

  • RSP with employer match

  • Eligibility to participate in Employee Stock Purchase Plan

  • Comprehensive benefits (including health, dental, employee assistance program)

  • Special discount program on products and services including gym membership discount

  • Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, every other Tuesday is “Treat Day”!

  • Monthly “In-Chair Massage” clinic on-site with a Registered Massage Therapist

  • Ability to participate in a variety of charitable events

  • Social Club that offers BBQs and other social events throughout the year

  • Work with other bright, talented people and discover opportunities for professional growth

  • Be a part of a global organization that is a leader in its industry

  • And much more!


    ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.


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