Claims Specialist

Job Code: 7693
Location: Waterloo, ON
Department: Claims
# of openings: 1
Job Type: Full Time
Closing Date: 27/04/18


Reporting to the Team Leader, you are accountable for providing claims settlement, technical support and authority to independent adjusters and brokers in all regions of the country. You will provide settlement authority on reporting files handled by independent adjusters or brokers by providing payments in a timely manner.
** This position is available at any one of our locations across Canada **

Specific Responsibilities:

  • Directing and instructing independent adjusters throughout the claims process until resolution of the file
  • Processing claims payments within the level of authority after verifying claimant's entitlement
  • Assisting in the quality assurance audits of our vendors and brokers
  • Organizing and attending meetings, discoveries and conferences relevant to the claim files  
  • Formulating future handling strategies in conjunction with legal counsel and/or independent adjusters, including reviewing case law and coverage, identifying issues and concerns in relation to corporate exposures, clarifying issues and determining how best to proceed to bring file to early resolution  
  • Conducting settlement analysis including reviewing the file and screen notes, understanding the strengths, weaknesses and exposures, translating the analysis into a settlement proposal and developing a recommendation for approval adhering to staff authority and corporate guidelines
  • Representing the Company in claim litigation and alternate dispute processes
  • Communicating with Underwriting Department on matters relevant to the claim files
  • Assisting in training and providing technical support to team members

Personal Characteristics

  • Professional, friendly and courteous in all interactions, whether with customers, co-workers or vendors
  • Perform well in a busy operation and remain calm under pressure
  • Team player adaptable to a changing environment
  • Strong written and verbal communication skills
  • Ability to work independently


  • University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation
  • Minimum of 5-10 years of Property (Commercial and Personal) claims handling experience is required
  • Experience with mediation, arbitration and litigation is required
  • Proficient in MS Office and strong computer skills

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