Director, Operational and Financial Planning

Job Code: 8361
Location: Waterloo, ON
Department: Claims
# of openings: 1
Job Type: Full Time
Closing Date: 28/02/19


Director, Operational and Financial Planning


Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, a company-matched savings plan, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will:

  • Have accountability for reporting, and analyzing data to measure key performance and lead indicators, driving alignment across the Claims Operations and Shared Functions.
  • Work closely with the VP, Claims to lead the day-to-day operations of the business, ensuring the effective and efficient management of the Claims business.

Your Responsibilities:

Operational Performance Measurement

  • Create the framework and governance practices (in partnership with Claims Leadership, Finance, BI and TS) to develop and produce standardized analytics to meet business needs across functional teams
  • Define and govern critical Claims measures (including KPIs, operational metrics, etc.) to evaluate the achievement of goals and performance
  • Generate data acquisition and analysis as requested by the Claims Leadership team, to develop business insights

Financial Planning

  • Lead the Claims annual financial planning process by aggregating plans of each group to align with Finance processes
  • Monitor and report on budget in coordination with Finance
  • Coordinate Quarterly Business Review briefings

Claims Monitoring and Reporting

  • Develop claims trend reporting and insights in conjunction with the Actuarial team, providing insights and business recommendations to the Claims leadership team, and the leadership teams of Personal Insurance, Commercial Insurance, and Sonnet

Workforce Optimization

  • Capture and analyze customer interactions, journeys, and sentiments across channels
  • Enhance the quality of customer interactions
  • Improve internal processes and compliance
  • Uncover business trends and areas of opportunity
  • Deliver service more effectively

Your Skills and Experience:

  • University degree in a related field of study (e.g., Business, Commerce, Actuarial Studies, Math, Economics, etc.), accompanied with an Actuarial or Financial (CPA) designation
  • 10+ years of Canadian P&C Insurance experience
  • Diverse background in the Insurance industry (Claims, Actuarial, Underwriting)
  • Creative problem solving abilities
  • Ability to use data to help form decisions from an execution perspective
  • Excellent communication and organizational skills
  • Effective communication and relationship management skills

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.

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